I took the TOEFL test on July 23, 2010. Today, it is August 28, 2010 and I still didn't receive my paper score. Normally, the scores arrive in 28 days, so probably my score is lost. The reason is TOEFL sends the paper scores via insecure mailing service instead of a registered mail (which proof of delivery is mailed to the sender). Although, the scores are very important, the customer service doesn't assist you effectively. if you try to tell your problem to the customer service via e-mail, they answer you with almost automated responses without taking your e-mails into consideration and replying your e-mail can take 3-4 business days. They charge you 17$ to send the scores again. Even though you indicate that the situation is urgent, they say "it takes 7 business days to mail the scores". Moreover, they say "delivery can take up to 4 weeks for international mail delivery". I need the TOEFL test for student visa application and now, I may miss it and this will cause me to lose my chance to pursue my education in a very reputable university in UK. I regret not to take IELTS instead of TOEFL IBT.