GMAT Economist Tutor doesn't honor money back guarantee

Question

Dear All,

I signed up earlier this year for the Economist GMAT Tutor and spent several months going through the training. As I didn't find it very helpful, I will soon write up a review, but I wanted to ask if anyone knows where I could turn to complain, if they refuse to give me back the full amount of money I am entitled to?

Really looking forward to your ideas...

Many thanks, 
Hej

TheEconomistGMATTutor · Answer

Hi Hej,

Thank you for your post. We want our Students to be 100% satisfied, which is why we offer refunds to all who qualify for our score guarantee policy (please click on the "Terms of Service" link on the bottom of our site -- this forum will not allow me to post URLs just yet, so I apologize for not including the link for you!).

I am sorry to hear that you were disappointed in the course, and I would welcome learning more about how we can help you and improve our program. Feel free to private message me if you’d like.

Warm regards,

Elizabeth

hej · Answer

Hi Elizabeth,

GMATClub is currently verifying my review so I will post the link here in a few days. In the meanwhile, my satisfaction would improve greatly if you could fulfill your promise of the score guarantee. If you need any details, please refer to one of the several emails I sent to the customer service with ticket #6921.

TheEconomistGMATTutor · Answer

Hi Hej,

Thanks for reviewing the GMAT Tutor -- it is because of thoughtful reviewers like you that we will learn exactly what we need to do to improve the program. And I see that you have already been in communication with our customer service team here regarding the processing of your refund. If that's not the case, just let me know and I will bring it to the team's attention.

Warm regards,

Elizabeth

hej · Answer

Hi Elizabeth (again),

Your very welcome.. I hope my thoughts will help others get to know the program from my perspective and I hope they will help you focus the aspects that could be made better.

However, my first and most important feedback remains this: the customer service had been very kind and supportive up until I brought up my issue with the money-back guarantee. It was extremely disappointing and frustrating to see how this changed immediately after I requested the treatment I had been promised when signing up.

By the way, yes, I was in touch with the team regarding the processing of my refund, but I'm not sure I would call that communication. After countless follow ups and many weeks I still yet to receive a response or even an acknowledgment of my issue. Therefore, I would be grateful if you could raise it with the team again.

Many thanks and kind regards, 
hej

TheEconomistGMATTutor · Answer

Hi Hej,

Please check your email -- we just sent you another one a minute ago. If you didn't receive it, please check your spam filter. If you still didn't receive it, just private message me.

Thanks,

Elizabeth

hej · Answer

Hi Elizabeth,

Just wanted to say thank you again for your relentless help with figuring this out. I really appreciate your help over the last few weeks!

Hej

GMAT Economist Tutor doesn't honor money back guarantee

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