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Facing the same issue. Is the only solution to call them while incurring additional charges to send score reports to school?
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Oh my word 🙄

A new bug?
A couple weeks ago they gave zeros on AWA…. That seems to have been resolved. But now this?

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I am also facing the same issue, anyone been able to find a solution ?
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Update:

I had email conversations with the Pearson team, they wanted me to talk to the phone support team. I got back to phone support and they sent me back to the email team. At that moment I also reached out to the Twitter support team and they only supported people living in the US. And all they did was redirect me to one another and no one provided me with an answer or a fix. Although. The email team waived off the additional $10 phone support charge so that was a silver lining.

I even received emails that the reports for the tests in question are available to be reported (Like that happens once you finish with the test and wait for the official score) but of no use, the problem persisted.

Given my scores are nearing expiry, I have given up hope.