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Updated on: 10 Jul 2026, 19:21
Originally posted by commercialtemp on 01 Jul 2026, 06:38.
Last edited by commercialtemp on 10 Jul 2026, 19:21, edited 1 time in total.
Last edited by commercialtemp on 10 Jul 2026, 19:21, edited 1 time in total.
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01 Jul 2026, 06:45
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Dealing with a score cancellation is incredibly stressful, but it’s important to look at your situation objectively. The "Testing Issue" (Reason Code T) status is significantly different from a "Policy Violation" (Reason Code P). While the latter usually involves accusations of misconduct, cheating, or dishonesty, a "Testing Issue" is typically administrative, technical, or procedural in nature.
Why "Testing Issue" is Actually a Good Sign
The fact that your status is a Testing Issue suggests that the cancellation is likely due to an automated flag rather than a suspicion of academic dishonesty. In GMAC’s terminology, this often refers to:
You have already taken the right first step. Since you’ve submitted a detailed, honest explanation, here is how to handle the next phase:
While no one can guarantee an outcome, cases involving technical or administrative errors have a much higher rate of reinstatement than those involving policy violations. Because your case appears to be a "data conflict" rather than "test integrity" issue, GMAC generally looks for evidence that the testing environment itself was fair and that you were the one who actually took the exam.
What if it isn't the duplicate account?
If they come back and say it’s something else, the most common "non-malicious" triggers include:
Why "Testing Issue" is Actually a Good Sign
The fact that your status is a Testing Issue suggests that the cancellation is likely due to an automated flag rather than a suspicion of academic dishonesty. In GMAC’s terminology, this often refers to:
- Administrative errors: Glitches in the booking system, identity verification conflicts, or issues with the test delivery platform (Talview).
- Payment/Registration anomalies: A duplicate account can cause a conflict in their database, especially if your identification information (like a passport number or name) was consistent across both accounts. The system may have flagged this as a duplicate registration rather than an attempt to gain an unfair advantage.
You have already taken the right first step. Since you’ve submitted a detailed, honest explanation, here is how to handle the next phase:
- Be Patient but Proactive: Appeals can take time. If you do not hear back within a reasonable window (usually 10–14 business days), you can send a follow-up email to Code:referencing your original ticket number.
- Highlight the "Good Faith": Since you mentioned the Talview scheduling glitch, make sure your appeal emphasizes that you acted in good faith to resolve the payment/scheduling issue. If you have any confirmation emails from that period showing the refund or rebooking, attach them.
- Focus on the "Duplicate Account": Frame the existence of the two accounts as a simple oversight—e.g., an "account created a year ago for practice purposes that was forgotten and never utilized." Explicitly state that you have no intention of using multiple accounts and ask them to merge your records or allow you to close the dormant one.
While no one can guarantee an outcome, cases involving technical or administrative errors have a much higher rate of reinstatement than those involving policy violations. Because your case appears to be a "data conflict" rather than "test integrity" issue, GMAC generally looks for evidence that the testing environment itself was fair and that you were the one who actually took the exam.
What if it isn't the duplicate account?
If they come back and say it’s something else, the most common "non-malicious" triggers include:
- Inconsistent Identification: If your ID name or number had a slight discrepancy between your registration and what you presented on exam day.
- Technical interruptions: Even if you felt the test went smoothly, the proctoring software (Talview) may have logged a connection drop or a momentary lack of video feed, which the system automatically flags as a testing irregularity.
commercialtemp
02 Jul 2026, 07:08
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Avoid online tests and take at center exam..
