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14 Oct 2020, 16:03
Kudos
Bookmarks
Hi All,
I was wondering if anyone else has had issues getting their Official GMAT Report released, and if there are any recommendations for what else I could do to try get this resolved?
I sat my exam on Fri 04-Sep-2020 (6-weeks ago!)
After waiting 20-day for my score I followed up and was told I had to wait 20 Business Days.
After 20 Business Days I followed up again and, after being hung up on 3-times when placed on-hold, was finally told that there was an issue with my palm scam and to return to the test center to re-do it. No one had communicated this to me previously. I went back to the test Centre and re-did my Palm scan on Mon 05-Oct-2020. I was told my report would be available in 24-48 hrs.
I have folllowed up every second day since and each time I get told “it has been escalated and you will get your report in 24-48hrs”. Still, I do not have my report.
This has been incredibly frustrating. And I still don’t have any confidence that anyone is working to resolve the issue.
Any assistance would be greatly appreciated!
Posted from my mobile device
I was wondering if anyone else has had issues getting their Official GMAT Report released, and if there are any recommendations for what else I could do to try get this resolved?
I sat my exam on Fri 04-Sep-2020 (6-weeks ago!)
After waiting 20-day for my score I followed up and was told I had to wait 20 Business Days.
After 20 Business Days I followed up again and, after being hung up on 3-times when placed on-hold, was finally told that there was an issue with my palm scam and to return to the test center to re-do it. No one had communicated this to me previously. I went back to the test Centre and re-did my Palm scan on Mon 05-Oct-2020. I was told my report would be available in 24-48 hrs.
I have folllowed up every second day since and each time I get told “it has been escalated and you will get your report in 24-48hrs”. Still, I do not have my report.
This has been incredibly frustrating. And I still don’t have any confidence that anyone is working to resolve the issue.
Any assistance would be greatly appreciated!
Posted from my mobile device
14 Oct 2020, 22:55
Kudos
Bookmarks
Hi reales,
I'm sorry to hear about the hassle you're facing with getting your Official Score. Were you given an Unofficial Score Report on the day of your Exam? I ask because while you have to wait for an AWA Score (as that requires a human grader), the other aspects of your Unofficial GMAT Score are generated right after you complete the Exam - and the Official Score almost always matches the Unofficial Score.
Since you were asked to revisit the Test Center and rescan your palm, the issue is clearly a question of whether "you" were the person who took your GMAT or not. The more complicated on-site issues require longer 'investigations' (sometimes upwards of a month) - and this would certainly be considered a more complicated issue since it will likely require viewing security tapes and confirming all of your registration/ID information as well. If the formal investigation was not started until early October, then there might not be a resolution for another couple of weeks.
I can understand how frustrating all of this must be; unfortunately, the only thing that you can do at this point is to call-in on a regular basis to confirm that your case is being handled.
GMAT assassins aren't born, they're made,
Rich
I'm sorry to hear about the hassle you're facing with getting your Official Score. Were you given an Unofficial Score Report on the day of your Exam? I ask because while you have to wait for an AWA Score (as that requires a human grader), the other aspects of your Unofficial GMAT Score are generated right after you complete the Exam - and the Official Score almost always matches the Unofficial Score.
Since you were asked to revisit the Test Center and rescan your palm, the issue is clearly a question of whether "you" were the person who took your GMAT or not. The more complicated on-site issues require longer 'investigations' (sometimes upwards of a month) - and this would certainly be considered a more complicated issue since it will likely require viewing security tapes and confirming all of your registration/ID information as well. If the formal investigation was not started until early October, then there might not be a resolution for another couple of weeks.
I can understand how frustrating all of this must be; unfortunately, the only thing that you can do at this point is to call-in on a regular basis to confirm that your case is being handled.
GMAT assassins aren't born, they're made,
Rich
15 Oct 2020, 00:39
Kudos
Bookmarks
Hi Rich,
Thanks for the reply.
Yes I do have my unofficial score which I received on the day of the test, unfortunately my University will only progress my application with the Official Score Report.
Thanks for providing a bit more insight into what the process may be to resolve this issue, that’s more information than anyone has been able to give me over the phone.
I’ll keep following up
Thanks
Posted from my mobile device
Thanks for the reply.
Yes I do have my unofficial score which I received on the day of the test, unfortunately my University will only progress my application with the Official Score Report.
Thanks for providing a bit more insight into what the process may be to resolve this issue, that’s more information than anyone has been able to give me over the phone.
I’ll keep following up
Thanks
Posted from my mobile device
