the number 2) was not so easy, but I got 4!/11! and 1/48^6
rc1979, christoph explained it well, there are 2 letters B (le'ts call it B1 and B2 for example)
Usually you have to work with permutation concerning words problems because order normally matters, in that case there will be no difference if you choose B1 or B2, it will be the same word whereas each B is considered as a specific letter. So you'll have twice more chances with B and it's the same idea for I.
finally, normally for a word with 11 different litters the prob will be 1/11! but since you have 2 repetitions of 2 letters, it will be 1*2*2/11!
Hope it will help you to figure it out...