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Bunuel
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A technology company reviewed the performance of 18 customer-support s 09 Sep 2026, 07:37
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Among the specialists who handled more than 50 cases, the specialist with the longest average resolution time also had the greatest number of escalations per case handled.: Consistent The specialist with the greatest number of solutions credited handled fewer than the median number of cases.: Inconsistent A majority of the specialists who handled fewer than the median number of cases had average resolution times below 14:30.: Consistent
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A technology company reviewed the performance of 18 customer-support specialists during a service period. The table shows each specialist’s team, number of cases handled, number of solutions credited, number of escalations, and average resolution time per case.

SpecialistTeamCases handled^1Solutions credited^2Escalations^3Average resolution time^4
AveryNorth48311213:20
BennettEast52361815:10
ChenWest50341014:05
DiazSouth4629812:40
EvansNorth54402216:30
FosterEast49301113:50
GarciaWest51351514:40
HayesSouth46321417:20
IbrahimNorth53371915:45
JonesEast4728912:55
KimWest55422116:05
LeeSouth50331614:50
MorganNorth4627711:50
NguyenEast52391313:35
OwensWest48352017:40
PatelSouth54411715:25
QuinnNorth4929612:15
RiveraEast51381214:25

1. Cases handled during the service period
2. Solutions credited to the specialist
3. Cases transferred to a higher support level
4. Average resolution time per case, in minutes:seconds

For each of the following statements, select Consistent if it is consistent with the information in the table. Otherwise, select Inconsistent.
Consistent Inconsistent
Among the specialists who handled more than 50 cases, the specialist with the longest average resolution time also had the greatest number of escalations per case handled.
The specialist with the greatest number of solutions credited handled fewer than the median number of cases.
A majority of the specialists who handled fewer than the median number of cases had average resolution times below 14:30.
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The OA will be automatically revealed on Saturday 12th of September 2026 07:37:36 AM Pacific Time Zone
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