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Accessing the new GMATPrep Exam Packs 1 and 2

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Accessing the new GMATPrep Exam Packs 1 and 2 [#permalink]

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New post Updated on: 31 May 2018, 08:12
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I purchased the official exam packs 1 and 2 on Sunday this week and tried accessing them yesterday. The GMATPrep window just wouldn't load. I tried clearing my cookies and cache, switched to IE, and even tried to log in from a different computer to eliminate possibilities of it being a result of an issue at my end. I gave up and finally wrote to customer care but haven't heard back yet.

I kept checking throughout the day yesterday and was eventually able to access the platform around midnight last night. It was too late for me to attempt a full-length mock by then though. I'm trying to access the platform again now and seem to be facing the same issue. After I click on the 'Access' buttons against the Exam Packs listed in the 'My Product Purchases' section, the whole thing just stalls and the next page never loads. This is turning out to be a humongous waste of my time. Is anyone else facing a similar issue? If so, it there a hack for it? Help!

Originally posted by meenakshiv on 31 May 2018, 07:41.
Last edited by meenakshiv on 31 May 2018, 08:12, edited 1 time in total.
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Re: Accessing the new GMATPrep Exam Packs 1 and 2 [#permalink]

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New post 31 May 2018, 08:10
Thanks for letting us know. I am new into my prep. I am yet to buy EP 1 & 2 but definitely planning to as official questions are like gold!! Do post the solution if you find one. I may also face similar problem in future.
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GMAT 1: 720 Q49 V40
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Accessing the new GMATPrep Exam Packs 1 and 2 [#permalink]

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New post 31 May 2018, 08:53
Yeah I'm having the same problem too. I've just purchased exam packs 1&2 as well and my exam is so near. GMAC really needs to up its tech game.
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Accessing the new GMATPrep Exam Packs 1 and 2 [#permalink]

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New post Updated on: 01 Jun 2018, 03:18
The My Product Purchases section has been updated. It now indicates that all online prep materials are currently unavailable.
I haven't received a response from GMAC customer support on how long they'll take to fix this.

Originally posted by meenakshiv on 31 May 2018, 19:40.
Last edited by meenakshiv on 01 Jun 2018, 03:18, edited 1 time in total.
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GMAT 1: 720 Q49 V40
WE: Investment Banking (Investment Banking)
Re: Accessing the new GMATPrep Exam Packs 1 and 2 [#permalink]

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New post 31 May 2018, 22:18
2
UPDATE: THE OFFICAL GMAT EXAM WORKS NOW! Problem solved for now.
Re: Accessing the new GMATPrep Exam Packs 1 and 2   [#permalink] 31 May 2018, 22:18
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Accessing the new GMATPrep Exam Packs 1 and 2

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