"Action required: Your exam appointment must be rescheduled"

Question

Hello, I had scheduled my GMAT exam in the upcoming week but yesterday received an email saying "Action required: Your exam appointment must be rescheduled." Today, I received another email for exam confirmation. Since yesterday, I have been trying to reach the helpline number but no luck and sent an email as well for which there's no reply yet.

I was with the understanding that my current test appointment could be rescheduled without any extra charge. If anyone has been in a similar situation, could you please help?

I was with the understanding that my current test appointment could be rescheduled without any extra charge. If anyone has been in a similar situation, could you please help?

bb · Answer

Sorry. This is weird and annoying. 
These things don’t happen often but it seems like the test center will not be open or available during the day of your appointment and that is the reason for his schedule. You should be able to reschedule it for free but it will require talking to a confused support person…

It will be free but it will cost to your time unfortunately. I don’t think they can resolve this issue over email so you’ll just have to call and reschedule it on the phone. The email you received, should contain information how to reschedule the appointment. The email that said you must change your appointment…

Posted from my mobile device

eshenoy · Answer

Hi BB, thanks for your reply. Just received an email with receipt of payment reversal. Looks like I'll have to go through the process of booking an appointment all over again.

bb · Answer

Sounds good! This is actually a better outcome than spending your life on the phone rebooking and changing appointment. I always prefer a refund ... unless the prices have gone up 😇

admantrimba · Answer

Same happened to me as well today!!!

is there a way to reschedule or they just refund the money back?

ScottTargetTestPrep · Answer

Hi eshenoy,

Did you get all this sorted out?

bb · Answer

Honestly, it’s better to get a refund then to reschedule… in my opinion. But if you want to call the support and wait on the phone phone, you can definitely do it.

This cannot be done online.

Posted from my mobile device

eshenoy · Answer

Hi Scott, yes. I received a refund for the cancelled test appointment.

eshenoy · Answer

Hey! In my case, I couldn't find an option to reschedule. I received a refund five days later.

ScottTargetTestPrep · Answer

Awesome. Thank you for the update.

rohit_karn · Answer

Hey , I am facing the same issue they mailed me that i should reschedule my exam . What should be my goto action?
when i am rescheduling it is again asking for the fees ...But its not my fault.
Should i reschedule now and wait for refund later on. Do they refund the amount themselves or do we have to call them or mail them?

rohit_karn · Answer

What should i do ?
should i reschedule the same test or schedule new appointment all over again?
Will they refund the fees themselves?

AjiteshArun · Answer

Hi rohit_karn,

1.  Try reaching out to Pearson customer support first, and ask them whether they've initiated a refund (they may offer a free retake, your choice).

2.  If you can't get through to them  and  you have deadlines coming up, book another appointment (that is, accept the risk that you won't receive a refund).

The refund most likely will go through without any action on your side, but it's better to call them up.

GmatKnightTutor · Answer

If you send an email, for example, you should get a ticket number about your case. Might be worth checking out the contact info for your location on the MBA website.

-contact: gmatknight site | gmatclub

Sandeepvempadapu · Answer

Hi
I have given my GMAT exam on 8jan 2024 at 7pm due to some server issues the lockdown browser was not downloaded it taken much time than usual and the proctor told me to reschedule your appointment and left and I have mailed the same to mbacom will I get refund or reschedule.my GMAT status is showing technical error

Posted from my mobile device

	Manhattan Prep: $99 Bonus Score Higher on Your GMAT Exam. Guaranteed.
	Target Test Prep - Save up to $599 $400 Discount + $99 Bonus GMAT Club Tests
	e-GMAT: 60% Off on GMAT Focus Get to 735+ from any starting point
	Magoosh increases your score, guaranteed - 15% off ALL Magoosh GMAT plans with code GMATCLUB15 + Free GMAT Club Tests.
	Experts' Global - ~~$1720~~ $960 End-to-End GMAT Prep + App Support: 150+ Videos, 2000+ Questions, 15 FLTs +
	GMATWhiz - $299 ~~$499~~ Experience the course through a free trial.
	GMAT Club Tests - Free Included with every course purchase of $149+ View all deals

"Action required: Your exam appointment must be rescheduled"

Prep Toolkit

Top 5 GMAT Debrief Videos

615 to 715 in 15 Days (Ria's Strategies)

More than Quant/Verbal Abilities: Speed vs. Accuracy

745 with Only Self-Prep and GMAT Club

From 555 to 765: 210-point Improvement

Perfect 805 Score Debrief by Julia

My Rewards