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sathik63
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Advice required for booking GMAT Exam-Name mismatch issue Updated on: 20 Dec 2019, 23:56
Originally posted by sathik63 on 20 Dec 2019, 00:16.
Last edited by sathik63 on 20 Dec 2019, 23:56, edited 1 time in total.
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Hello,

I booked my first exam on October 1st but while booking I forget to mention my Surname, so on D-day they didn't allow me to write the exam. They took a scan copy of my passport and said the name will get updated.

I have called the customer service and asked for the update about my case. Now they said that they need a extra legal document as proof to add surname in my account, since the name is totally different in MBA account and passport.
(Details in passport: First Name- Mohamed Sathik Surname- Peer Mohamed and Details in MBA account First name: Mohamed Last name: Sathik).

Now the real problem is in all other legal document I don't have a surname only my passport has. So I can't provide any supporting document to add my surname, without that I cant book the exam. Also adding surname in legal documents will take much time.

bb
Is it advisable to create a new MBA account with correct name and book the exam? ( P.S: I dint went through the fingerprint scanning process last time).

Will GMAT cancel my score? If I book exam through a new account.

I want to write the exam by December end. Please advise!!
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AndrewN
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Advice required for booking GMAT Exam-Name mismatch issue 20 Dec 2019, 14:51
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sathik63
Hello,

I booked my first exam on October 1st but while booking I forget to mention my Surname, so on D-day they didn't allow me to write the exam. They took a scan copy of my passport and said the name will get updated.

I have called the customer service and asked for the update about my case. Now they said that they need a extra legal document as proof to add surname to my account, since the name is totally different in MBA account and passport.
(Details in passport: First Name- Mohamed Sathik Surname- Peer Mohamed and Details in MBA account First name: Mohamed Last name: Sathik).

Now the real problem is in all other legal document I don't have a surname only my passport has. So I can't provide any supporting document to add my surname, without that I cant book the exam. Also adding surname in legal documents will take much time.

bb
Is it advisable to create a new MBA account with correct name and book the exam? ( P.S: I dint went through the fingerprint scanning process last time).

Will GMAT cancel my score? If I book exam through a new account.

I want to write the exam by December end. Please advise!!

Hello, sathik63. I am not bb, nor am I certain about GMAC™ canceling a score given under another name. However, if you want to take the exam within the next eleven days, there is just no way that is going to happen if, as you wrote yourself, you attempt to change all your legal documentation to match that of your passport. I would simply register a new account on mba.com to match the information on your passport and sort out the other details later. It is not as if you are defrauding anybody, given the manner in which you have attempted to iron out the issue up to this point. If you cannot book an exam before the end of December, and if it looks as though the amount of time that would pass if you had to wait for new legal documents to be prepared would be similar to the wait to take the exam, then you could go ahead and pursue that route instead.

Sorry to hear of your predicament. Apart from a military friend of mine who got a passport within 24 hours, I know of no one else who has been able to get anything regarding legal paperwork done in an expedited fashion.

Good luck.

- Andrew
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sathik63
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Advice required for booking GMAT Exam-Name mismatch issue 21 Dec 2019, 00:16
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sathik63
Hello,

I booked my first exam on October 1st but while booking I forget to mention my Surname, so on D-day they didn't allow me to write the exam. They took a scan copy of my passport and said the name will get updated.

I have called the customer service and asked for the update about my case. Now they said that they need a extra legal document as proof to add surname to my account, since the name is totally different in MBA account and passport.
(Details in passport: First Name- Mohamed Sathik Surname- Peer Mohamed and Details in MBA account First name: Mohamed Last name: Sathik).

Now the real problem is in all other legal document I don't have a surname only my passport has. So I can't provide any supporting document to add my surname, without that I cant book the exam. Also adding surname in legal documents will take much time.

bb
Is it advisable to create a new MBA account with correct name and book the exam? ( P.S: I dint went through the fingerprint scanning process last time).

Will GMAT cancel my score? If I book exam through a new account.

I want to write the exam by December end. Please advise!!

Hello, sathik63. I am not bb, nor am I certain about GMAC™ canceling a score given under another name. However, if you want to take the exam within the next eleven days, there is just no way that is going to happen if, as you wrote yourself, you attempt to change all your legal documentation to match that of your passport. I would simply register a new account on mba.com to match the information on your passport and sort out the other details later. It is not as if you are defrauding anybody, given the manner in which you have attempted to iron out the issue up to this point. If you cannot book an exam before the end of December, and if it looks as though the amount of time that would pass if you had to wait for new legal documents to be prepared would be similar to the wait to take the exam, then you could go ahead and pursue that route instead.

Sorry to hear of your predicament. Apart from a military friend of mine who got a passport within 24 hours, I know of no one else who has been able to get anything regarding legal paperwork done in an expedited fashion.

Good luck.

- Andrew

Hello Andrew!

Thanks for your valuable insights!!

Yes as you said, changing name in legal documents will take 15-30 days in India. After that GMAC will take 3-5 days to update my surname in my account,according to gmac customer service. Also, I am not sure about the availability of slot at that time. So the whole process may take 30 days.

Even I thought to create a new account and book the exam. When asked about this, Gmac customer service said they don't recommend this as this violates their policy.

I dont know how this violates their policy. since I didn't give my first attempt.

I am not sure what to do now!!

Posted from my mobile device
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AndrewN
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Advice required for booking GMAT Exam-Name mismatch issue 21 Dec 2019, 14:17
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sathik63

Hello Andrew!

Thanks for your valuable insights!!

Yes as you said, changing name in legal documents will take 15-30 days in India. After that GMAC will take 3-5 days to update my surname in my account,according to gmac customer service. Also, I am not sure about the availability of slot at that time. So the whole process may take 30 days.

Even I thought to create a new account and book the exam. When asked about this, Gmac customer service said they don't recommend this as this violates their policy.

I dont know how this violates their policy. since I didn't give my first attempt.

I am not sure what to do now!!

Posted from my mobile device

You never took the test, so you have violated nothing. In fact, you were barred from taking the test for a silly reason, so you are just doing what I think a sensible person would do. It is not as though GMAC™ will terminate your test scores after the fact when all of your documentation will match your passport anyway. If you want to take the test soon, you need to do what you can to take it. Otherwise, I would get in touch with GMAC™ again and ask about which specific policy or policies you would be violating, in light of the fact that you have been unsuccessful at sitting for the exam in your current situation. One way or another, you are going to have to change documents. Either take the test sooner or take it later, abiding by these vague policies all the while. (To be clear, I am not suggesting that you flout any GMAC™ policy. My thinking is that if you have set aside time to take the test before the end of December, then you need to do what you can to achieve that aim.)

Good luck, one way or the other. I am sure you will be happier once this mess is all behind you.

- Andrew
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