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30 Dec 2013, 10:01
Kudos
Bookmarks
Hi,
I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.
My GMAT account had an additional Name which was not present in my passport.
E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)
Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.
Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.
I really appreciate any help/advice on this.
I was due to take my GMAT exam last week but was not allowed to take the exam due to a name mismatch.
My GMAT account had an additional Name which was not present in my passport.
E.g.
In my passport: Last Name: XXX, First Name: YYY
In my GMAT account: Last Name: XXX, First Name: YYY ZZZ (My original name on my passport is in chinese, but i have an english name which i use at work which i included in the GMAT account)
Would i have sufficient grounds to ask for a refund? I have raised a case with Pearson Vue but i am getting difficulty getting them to provide a refund.
Also, i have take the test twice using this account. It was only on the third time that the test centre personnel denied me entry.
I really appreciate any help/advice on this.
01 Jan 2014, 23:43
Kudos
Bookmarks
sspenzz
We have had quite a few folks reporting a name issue with passports/documents. I think it is a strong enough case to at least make. However, you are unlikely to get a refund, just a free pass to ride the GMAT "train" is the best case scenario.
Good Luck!
02 Jan 2014, 12:14
Kudos
Bookmarks
bb
Hi,
Would you happen to know if there is any consumer protection organisation in the UK I can raise this case with. Pearson Vue shut me down completely by stating that it is in their rules and conditions and refused to provide a refund or a resit of the GMAT.
