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ScottTargetTestPrep
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Bad experience with GMAT online... 18 Apr 2023, 17:53
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gradatgrad
Hmm so at least I can take in in person as soon as I want to.

Test security responded to my emails & told me they would get back to me with a decision within 20 days. Never heard further from them... then today I get an automated email from GMAC saying my score is confirmed and it is in my MBA.com account!

So I guess Examity are trying to claim the score should be valid regardless of what they did... SMH.

Now I'm back into the bubble of GMAC / Examity support trying to get any answer from them. I don't want this bogus score on my record. What BS.

This has been a total nightmare. I wish there was some way to contact a real person with authority at GMAC, not get the customer service runaround for weeks and waste crucial minutes of our decision time!
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I've heard of people having success reaching out to them on Twitter.
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Bad experience with GMAT online... 19 Apr 2023, 05:24
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You can give the in-person before 16 days if you are switching from the Online. Even though technically the Online score will be in your account, if it's not submitted to any school it won't be seen by default.

gradatgrad
Hmm so at least I can take in in person as soon as I want to.

Test security responded to my emails & told me they would get back to me with a decision within 20 days. Never heard further from them... then today I get an automated email from GMAC saying my score is confirmed and it is in my MBA.com account!

So I guess Examity are trying to claim the score should be valid regardless of what they did... SMH.

Now I'm back into the bubble of GMAC / Examity support trying to get any answer from them. I don't want this bogus score on my record. What BS.

This has been a total nightmare. I wish there was some way to contact a real person with authority at GMAC, not get the customer service runaround for weeks and waste crucial minutes of our decision time!
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Bad experience with GMAT online... 22 Apr 2023, 07:59
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This has now gone from bad to worse.

When the "unfair" score posted to my account, I did not send it to any schools because I do not believe the score is fair. Indeed, it is still "under appeal" per GMAC procedures.

However, I now surmise that schools may be able to see the scores without them being "sent" if they have your GMAC ID number. Thanks again GMAC!

This is because "School 1" emailed me a decision letter with a much lower scholarship than I was hoping for... guessing because they saw the bogus score! (or... I guess possibly because I never sent them a score after saying I would)

Ugh now I have to try to get a better test score AND clean all this up with them somehow, hope they will somehow offer more money at this late date.

It seems basically impossible the GMAC will adjudicate this fairly and it seems like I wasted $300 on a totally unfair online administration, now only to have to pay another $300 and hope they dont F it up this time. AND hope the school magically gives me more money after making my admission decision already.

Honestly feels like I should sue the GMAC for costing me over $100k worth of scholarships.
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Bad experience with GMAT online... 02 May 2023, 18:08
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The GMAC got back to me in what they claim is a "final review" and have denied my request for Score Cancellation & Refund or Voucher. According to them, the proctor's 3 interruptions "lasted, in total, about 40 seconds" and "was completed by the proctor was in the interest of maintaining a fair and secure testing environment."

Thus they are denying my appeal. This after never even speaking with me directly. If they had spoken with me, maybe they could have heard that it wasn't just the 40 seconds of time spent directly interacting with the proctor. It was the ~1 minute per 3x interruptions that it took me to start that question over again and get back into the work flow.

Needless to say, I don't think too highly of GMAC anymore. Not only did their proctor ruin my exam with 3 interruptions during the most difficult section, but frankly speaking, they have one of the most shambolic and useless customer service organizations I have ever experienced in any line of business anywhere on earth.

I have already gone ahead and filed a complaint with the Better Business Bureau in the DC Area and will be seeking further advice for how to get this made right. They screwed with the wrong guy this time.

Oh, and retaking the test in about a week. Even though you can bet the absolute last thing I want to do in life is give these ********* another hard-earned $300.
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Bad experience with GMAT online... 31 May 2024, 21:23
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gradatgrad
OK I had a bad experience taking the GMAT Online yesterday and need to vent.

So when deciding to take the GMAT online I read every policy & procedure. Cleared my office of second monitor & all unauthorized material.

I connect to the GMAT online 10-15 minutes before scheduled test time. I wait in queue until 10 minutes after scheduled test time.

We do room scan & desk scan. In my office I have 11 world maps on the walls. None are within reach or view of my desk. The proctor asks me if I can remove the maps from the wall or use another room. I state not really. They have me continue in this room after showing each map one by one to the proctor.

First section is Verbal. I am quick at verbal questions and I reach the last question with 15 minutes to spare.

This is where things apparently began to go awry. Instead of immediately advancing to the first break period, I chose to use some of the remaining time on the verbal section to meditate quietly and take deep breaths.

Now, my desk is right in front of a window that overlooks my backyard. I am essentially gazing out of my window while I meditate for a few minutes.

After a couple minutes, the proctor came online and asked me "why am I staring to the right." I say I am just meditating for a minute and so I will close my eyes. I close my eyes and continue meditating and finish the session.

So then I take the 8 minute break, return, do a room & desk check, and begin the Quant session. Here I should add that this is my 3rd time taking the GMAT (first 2 were 5+ years ago) and while I am good at verbal, I am trying hard for improvement on the Quant.

I get to about the 5th quant question and I am deep in thought using my whiteboard, looking down at the board in front of me. The proctor comes over the speakers and tells me I need to put my head up into the camera frame. I say OK and try to do so.

Then 3-4 questions later same thing again. Can I move my head up in the frame. I say I am just using my whiteboard but I then tried to adjust my laptop screen downward to cover me more. Difficult when I cannot see what I look like on the camera.

So I continue with the test and about question 15 or so, I am deep in thought on a tough question and the proctor comes over the speakers again to interrupt the section for the third time. "Why are you looking to the right again?" I say "what? I am just thinking about this question." She says we need to do a room check and desk check. So now I am completely interrupted during this question, have to take my laptop off the laptop stand and show her the walls and desk again. It takes around 2 minutes for this and the timer is running on the test during the whole time.

Of course I was doing nothing wrong so the check went OK. But I will not lie, I was pretty annoyed at this point at being interrupted 3x during my most difficult section. It definitely affected my mental state, in addition to the 3+ minutes of time that was wasted by 3 interruptions, the time I wasted by having to start 3 questions over again after being interrupted, and the 3rd room/desk check in the last hour and 30 minutes.

I get to the end of the Quant section and those 3 extra minutes would have been a big help. I was forced to take guesses at the last 2 questions, something I never do during any of my practice exams.

I take the 2nd break and finish IR/AWA without issue.

My unofficial score showed 720, which is less than the 730 that I scored 5 years ago. I have been doing extensive Quant prep for several months before sitting for this exam, and have scored 760 on each the last 3 practice tests that I took (the computer-adaptive official GMAC ones + a Manhattan GMAT one).

I received an unofficial scaled quant score of 42. Now we all know the way the GMAT works, if I got even 2-3 more questions right that could have resulted in as much as a 48 scaled quant score. But even 1 more question right and I would probably equal or improve on my previous score.

The stakes are really high here as I have already applied and am in the running for a full ride scholarship at a T25 business school. 720 prob doesn't get me there but 740+ does.

Immediately after the exam ended I called GMAC and reached a customer service center overseas. The agent did not seem at all sympathetic to my concerns and referred me to a GMAC email address. I sent them an email detailing what I have stated here. Today (the next day) they replied, stating that my exam score is in review and it will be 21 days before an outcome is determined.

21 days!??! I need to know if this exam can be cancelled or not ASAP, and whether they will process a refund so that I can register again to take the test ASAP!! I am already reaching the school's deadline for test submission.

I checked the test regulations again and it says nothing about having a window by your desk, or having maps on the wall for that matter.

But there seems to be no way to contact a real person at GMAC. So now I am left in the position of, do I put out another $300 to test again... before I even heard back on what they will do with the first test? I gather it is unlikely I get any refund after that.... ugh terrible experience and I feel like I am left with almost no recourse. Other than post here and hope you guys don't roast me and I get some sympathy. :( Any advice is welcome!
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Hi!

I have a similar experience. To which email address do I send my issue?

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