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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 06:26
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Hello Everyone,

I bought the pro subscription today and then i got to know that since i have some sectional tests so my full test mocks number has been reduced and then I tried to reset the sectional mock but I am not able to reset due to some technical issue on gmat club website.

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The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again.
If you think this is a server error, please contact the webmaster.
2025-01-20 07:25:44

I am very disappointed since it feels like i have wasted my money.
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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 06:27
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To add on above points I have also created the ticket to their team but no response
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QQum
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Bad service from gmat club for pro subscription 20 Jan 2025, 07:26
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Have you tried the thread for technical issues?
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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 07:31
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I dont know about do you mind sharing that
Kum_kum
Have you tried the thread for technical issues?
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Bunuel
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Bad service from gmat club for pro subscription 20 Jan 2025, 08:31
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ahddhah
Hello Everyone,

I bought the pro subscription today and then i got to know that since i have some sectional tests so my full test mocks number has been reduced and then I tried to reset the sectional mock but I am not able to reset due to some technical issue on gmat club website.

Page Not Found
Not found
The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again.
If you think this is a server error, please contact the webmaster.
2025-01-20 07:25:44

I am very disappointed since it feels like i have wasted my money.
Show more

We are working on resolving the issue. Thank you for reporting!
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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 09:34
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Thanks Bunuel I trust your words
Bunuel
ahddhah
Hello Everyone,

I bought the pro subscription today and then i got to know that since i have some sectional tests so my full test mocks number has been reduced and then I tried to reset the sectional mock but I am not able to reset due to some technical issue on gmat club website.

Page Not Found
Not found
The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again.
If you think this is a server error, please contact the webmaster.
2025-01-20 07:25:44

I am very disappointed since it feels like i have wasted my money.

We are working on resolving the issue. Thank you for reporting!
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Bad service from gmat club for pro subscription 20 Jan 2025, 15:50
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Hello ahddhah and thank you for reporting the issue with the reset.
Thank you for reporting it and sorry about the problem. As a part of the bug bounty, you are entitled to 2 weeks of GMAT Club tests - we appreciate it.

We have a solution and a patch was applied but it did not work/fix the issue for everyone, so another patch will be applied tomorrow. Unfortunately the current one did not work for your DI tests which I assume is what you want to reset.

In the next 18 hours or so You should have full ability to reset your question banks. Meanwhile, We have added 2 weeks to your access for reporting the bug. (Let me know if you prefer to get the Forum Quiz for a month instead).

Thanks,
BB.

P.S. I see you sent a ticket in the support system and there was a reply there about 18 hours ago. Did you see it? Just wanted to make sure you saw the communication and it did not go to the spam.
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bb
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Bad service from gmat club for pro subscription 20 Jan 2025, 15:55
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PS. Let me know if you would like a refund - it is not a problem at all since you have used all of your DI tests in the past, I can see how the tests are of limited use to you.
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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 20:52
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Please if you can refund that would be great for me and I have not used the expert global coupon yet.
bb
PS. Let me know if you would like a refund - it is not a problem at all since you have used all of your DI tests in the past, I can see how the tests are of limited use to you.
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ahddhah
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Bad service from gmat club for pro subscription 20 Jan 2025, 20:53
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I did raise a ticket and i could not find on my email though i will check my spam
bb
Hello ahddhah and thank you for reporting the issue with the reset.
Thank you for reporting it and sorry about the problem. As a part of the bug bounty, you are entitled to 2 weeks of GMAT Club tests - we appreciate it.

We have a solution and a patch was applied but it did not work/fix the issue for everyone, so another patch will be applied tomorrow. Unfortunately the current one did not work for your DI tests which I assume is what you want to reset.

In the next 18 hours or so You should have full ability to reset your question banks. Meanwhile, We have added 2 weeks to your access for reporting the bug. (Let me know if you prefer to get the Forum Quiz for a month instead).

Thanks,
BB.

P.S. I see you sent a ticket in the support system and there was a reply there about 18 hours ago. Did you see it? Just wanted to make sure you saw the communication and it did not go to the spam.
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ahddhah
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Bad service from gmat club for pro subscription 22 Jan 2025, 11:06
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Is it possible to refund ?
bb
PS. Let me know if you would like a refund - it is not a problem at all since you have used all of your DI tests in the past, I can see how the tests are of limited use to you.
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ahddhah
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Bad service from gmat club for pro subscription 22 Jan 2025, 11:07
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Thanks for giving 2 weeks of gmat club tests access.
bb
Hello ahddhah and thank you for reporting the issue with the reset.
Thank you for reporting it and sorry about the problem. As a part of the bug bounty, you are entitled to 2 weeks of GMAT Club tests - we appreciate it.

We have a solution and a patch was applied but it did not work/fix the issue for everyone, so another patch will be applied tomorrow. Unfortunately the current one did not work for your DI tests which I assume is what you want to reset.

In the next 18 hours or so You should have full ability to reset your question banks. Meanwhile, We have added 2 weeks to your access for reporting the bug. (Let me know if you prefer to get the Forum Quiz for a month instead).

Thanks,
BB.

P.S. I see you sent a ticket in the support system and there was a reply there about 18 hours ago. Did you see it? Just wanted to make sure you saw the communication and it did not go to the spam.
Show more
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