CarStore's sales personnel have an average of fifteen years'

Question

CarStore's sales personnel have an average of fifteen years' experience selling automobiles, and they regularly sell more cars than other local dealers. Despite this, CarStore has recently implemented a mandatory training program for all sales personnel.

Which of the following, if true, best explains the facts given above?

A) The sales personnel in CarStore have historically specialized in aggressively selling automobiles and add-on features.

B) Salespeople at other local dealers average 10 years' experience.

C) It is common for new or less experienced employees to participate in training programs.

D) Pricing information, which used to be confidential, has recently been released on the internet, and many customers try to negotiate lower prices using this data.

E) Several retailers that compete directly with CarStore use "customer-centered" sales approaches.

carcass · Answer

which is the discrepancy ??

Nevertheless the huge personell's experience, they must have further training.

All but D are out of scope. In D there is a clear reason to gain new insights about a new scanario; insights that was not previously known.

Hope this helps.

Do not esistte to ask if something remains unclear to you

mvictor · Answer

the new training program would be necessary if the experience in sales is not sufficient. e.g. new cars with new features/electronics that require training to understand.

A) The sales personnel in CarStore have historically specialized in aggressively selling automobiles and add-on features.
well, this does not explain the reason why every employee needs to get trained.

B) Salespeople at other local dealers average 10 years' experience.
out of scope. we are interested only with employees at CS.

C) It is common for new or less experienced employees to participate in training programs.
the argument discusses all employees, not new or less experienced. - out.

D) Pricing information, which used to be confidential, has recently been released on the internet, and many customers try to negotiate lower prices using this data.
Looks good. If the customers try to negotiate lower prices, then everyone would need to be trained how to negotiate so that to not lower the price.

E) Several retailers that compete directly with CarStore use "customer-centered" sales approaches.
does not explain why everyone needs to go through training program.

D for me.

poul_249 · Answer

I am not able to understand how is D preferred over E. Both the options mention about some new techniques, which if employed would require additional training. Could someone please clarify.

US09 · Answer

IMO D.

The argument says that even thought the sales guys have fifteen years experience and sell more regularly, still "all" sales personnel are required to undergo a mandatory training. Keyword- all, from less experienced to more experienced. Why? Maybe there are some recent changes that the dealer wants them to learn about, or maybe there are new launches that they should learn about or maybe the cars they deal with have undergone huge technical changes so they should be more prepared to handle customer queries. With this pre-thinking, let us look at the answer choices. 
A. Does not explain why they need to be trained now. Incorrect.
B. Irrelevant. Incorrect.
C. We are concerned about "all" sales personnel not those who are new or who have less experience. Incorrect. 
D. Certainly in line with our pre-thinking. Hold. 
E. We don't know about what sales strategies CarStore's sales guys use. Maybe they are already using the said strategy, maybe not. Incorrect.

Hence, D.

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SonalSinha803 · Answer

Hi !! 
What I understand of E is that it talks about a sales strategy that the competitors use, but as it is explicitly stated in the argument that the competitors still "lag behind", option E is not strong enough to be the most correct answer.

Hope it helps..

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poul_249 · Answer

Thanks for the clarification. I got it

SonalSinha803 · Answer

You're most welcome

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TannyaChabbra · Answer

The reason why D is correct -

the argument says that the store has RECENTLY implemented mandatory training.
the word recently is imp.
the answer D says that the prices have recently been uploaded and because of which the customers bargain
hence to tackle this the training is initiated

I hope this helps ...!!

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CarStore's sales personnel have an average of fifteen years'

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