Skywalker18 wrote:
Closed environments in a car lead to high concentrations of humidity within the car in the long run, damaging the leather upholstery eventually. Customers of luxury cars complain about such damage since they view it as an additional expense over and above the already high amount they had to pay for the car. Luxuar, one such manufacturer of luxury cars, plans to use carbon-fiber-based synthetic upholstery that provides similar ergonomic experience as the current leather upholstery and that is significantly more resistant to humidity damage.
In deciding whether switching to carbon-fiber-based synthetic upholstery would reduce the number of customer complaints significantly, it would be most helpful to determine which of the following?
A. Whether synthetic upholstery provides a luxurious rich look that is deemed acceptable to the customers of luxury cars for the money they spend on the car.
B. Whether the stain-resistance prowess of synthetic upholstery is at least as comparable to that of conventional leather upholstery to the abuse from liquid spills common in luxury cars.
C. Whether there are some customers who are not worried about humidity-related damage to upholstery.
D. Whether carbon-fiber-based synthetic upholstery withstands humidity for at least 3 times as long as leather upholstery does.
E. Whether there are other materials that can be used in creating upholstery to provide similar ergonomic experience.
What we want to achieve: Reduce customer complaints significantly. Why are the customers complaining? Because the damage to the upholstery is an additional expenseSo, any choice that allows us to understand if the damage to the upholstery will/won't be an issue will help us evaluate this argument.
A.
Incorrect. This is irrelevant to the argument.
B.
Correct! If the stain-resistance prowess of this synthetic upholstery is not even comparable to that of the leather upholstery, then damage will be caused to the upholstery and we don't have any reason to believe that the complaints will go down. But if the stain-resistance prowess of this synthetic upholstery is at least comparable to that of the leather upholstery, then the complaints may significantly go down. Note that there could be additional factors because of which damage might be caused to the upholstery and the customers may complain but this is the only option that fits in the logic of the argument.
C.
Incorrect. Some can range from at least 1 to all. So even if this is true, we don't know if the complaints will be reduced
significantly.
D.
Incorrect. This option does not help us much. We know that synthetic upholstery is better in humidity than leather upholstery. So, the complaints should go down even if it is not 3 times better because it is significantly better in the humidity, according to the passage.
E.
Incorrect. This is irrelevant. We have to evaluate whether this particular synthetic upholstery will help with the number of complains. So this option has no effect on the argument.
Hope this helps!