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02 Jan 2023, 12:20
Kudos
Bookmarks
Hello everyone,
I'm sitting for the GMAT on the 4th of January (this Wednesday). I have been trying to contact customer service for the past week to change my birthdate. The experience was unpleasant. First, it was so hard to communicate with the customer representative, and it didn't seem that they knew what they were talking about (one of them told me that I can change the birthdate myself and I kept repeating to her that I can't and it is mentioned on the website that in this case, I have call/email customers service). Also, they kept putting me on hold for a long time. They asked me to send them my passport by email which I did, but no response whatsoever. I kept insisting that my test is very soon, and the birthdate needs to be changed as soon as possible, and they kept telling me it will be changed today every time ( which didn't happen).
I am very frustrated and I don't know what to. The test being this expensive you would expect a decent customer service.
Any advice? should I postpone my test ?
I'm sitting for the GMAT on the 4th of January (this Wednesday). I have been trying to contact customer service for the past week to change my birthdate. The experience was unpleasant. First, it was so hard to communicate with the customer representative, and it didn't seem that they knew what they were talking about (one of them told me that I can change the birthdate myself and I kept repeating to her that I can't and it is mentioned on the website that in this case, I have call/email customers service). Also, they kept putting me on hold for a long time. They asked me to send them my passport by email which I did, but no response whatsoever. I kept insisting that my test is very soon, and the birthdate needs to be changed as soon as possible, and they kept telling me it will be changed today every time ( which didn't happen).
I am very frustrated and I don't know what to. The test being this expensive you would expect a decent customer service.
Any advice? should I postpone my test ?
02 Jan 2023, 22:19
Kudos
Bookmarks
Quote:
In case your exam is non-refundable at this point, consider waiting until the last day to make a decision. Perhaps GMAC updates your info.
02 Jan 2023, 22:29
Kudos
Bookmarks
Hi. Sorry about that. Definitely does not make it easy to prepare to take the test.
I’m sure the holiday weekends have not made it easier or simpler with the customer service being probably off…
My last resort and suggestion would be to reach out to them over Twitter and ask for help that way. Often that is fairly effective and I would mention your interactions with the support and lack of such.
This is the reality of today, you get better support on Twitter or Instagram, than phone. 🥴
Hopefully it gets resolved on the third.
Posted from my mobile device
I’m sure the holiday weekends have not made it easier or simpler with the customer service being probably off…
My last resort and suggestion would be to reach out to them over Twitter and ask for help that way. Often that is fairly effective and I would mention your interactions with the support and lack of such.
This is the reality of today, you get better support on Twitter or Instagram, than phone. 🥴
Hopefully it gets resolved on the third.
Posted from my mobile device
