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D-1 Pearson Cancellation - any way to request compensation?

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Yzreel
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D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   13 Dec 2022, 05:46
As the title suggests, I have had the misfortune that Pearson VUE sent me an email stating that they "are unable to deliver your exam as scheduled. We know this is disappointing news, and we sincerely apologize for the inconvenience" the day before the exam.

To say that this is an "inconvenience", however, is a gross and massive understatement.

I had taken two weeks leave to prepare for this exam, and because they have no testing center in my city, I had to take a flight to a specific city in my country, which also means several days in the hotel room. Overall, this has costed me more than $1k in a country where the minimum monthly wage is less than $300. I would have been okay with this arrangement, had I had gotten the test regardless of the result.

However, as I did not even have the chance to, and the Pearson team did not even bother to convey their apology in person (they send the email only via system), I am massively disappointed and quite a bit angry. When I checked with their customer service rep, they said that I have to reschedule because of "site closure". Funny, because I was checking in from the site, with their PC. The testing center wasn't even aware that the test would be cancelled until I told them, and they confirmed that they will remain open on the scheduled day.

The testing center contacted Pearson and told me that it was a technical issue from Pearson's end, and I'm more inclined to believe the testing center. The issue with this is that I will have to fly back to my original city by the end of the week, and I have used up all my leaves for this test. I think I will have to cancel my R2 application, and that means postponing the application by a year (not applying on R3 / R4 due to lower chance).

Considering the personal losses, potential loss of a year post-MBA salary, and Pearson's abysmal response to this whole situation (can even be considered slandering the site center), is there any way to request for compensation? I know that it would be unlikely that I can take legal actions due to the waiver in their website, but if anyone knows someone in Pearson, I'd appreciate it a lot.

Has there been anyone with similar situation?
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GmatKnightTutor
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Re: D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   13 Dec 2022, 16:10
Unfortunate situation. Hopefully, at the very least, you'll receive a voucher for a free rescheduling. Consider going for the Online version of the exam rather than travelling to another city for an in-person one.
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Re: D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   14 Dec 2022, 10:02
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Hi Yzreel,

Sorry to hear about this. I would try contacting the folks at GMAC to see what they can do for you.
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D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   15 Dec 2022, 08:09
Yzreel,
This is really unfortunate; I agree with what everyone else has said above.
If you are not receiving any response from them on email, then you can try contacting them on their social media handles.
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Re: D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   18 Dec 2022, 03:36
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Hi all GmatTutorKnight ScottTargetTestPrep kntombat, thank you so very much for the replies!
I kept insisting and contacting Pearson and the testing site, and I am fortunate enough to be able to get the rescheduled exam before my flight (finished exactly an hour before my flight lol)! Thank you for the inputs, and I really am lucky to even be able to sit for this exam.

Nonetheless, I unfortunately score 10 points below my target and got a 690 (Q46 V38). The Q is slightly disappointing as my Q had been consistently on 49 in my mock tests, but given the environment of my testing and the toll it took on my headspace, I suppose I can't complain. It's still good enough to get my foot in the doors (especially since I come from a demography with traditionally low GMAT score), and hopefully it would be good enough for now. I will probably retake it in a couple months, for the R1 application (should I not make it to this R2), and fingers crossed.
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Re: D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   22 Dec 2022, 10:38
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Yzreel wrote:
Hi all GmatTutorKnight ScottTargetTestPrep kntombat, thank you so very much for the replies!
I kept insisting and contacting Pearson and the testing site, and I am fortunate enough to be able to get the rescheduled exam before my flight (finished exactly an hour before my flight lol)! Thank you for the inputs, and I really am lucky to even be able to sit for this exam.

Nonetheless, I unfortunately score 10 points below my target and got a 690 (Q46 V38). The Q is slightly disappointing as my Q had been consistently on 49 in my mock tests, but given the environment of my testing and the toll it took on my headspace, I suppose I can't complain. It's still good enough to get my foot in the doors (especially since I come from a demography with traditionally low GMAT score), and hopefully it would be good enough for now. I will probably retake it in a couple months, for the R1 application (should I not make it to this R2), and fingers crossed.


Thank you for the update. I'm here if you need me.
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D-1 Pearson Cancellation - any way to request compensation? [#permalink] New post   22 Dec 2022, 18:51
Yzreel wrote:
Hi all GmatTutorKnight ScottTargetTestPrep kntombat, thank you so very much for the replies!
I kept insisting and contacting Pearson and the testing site, and I am fortunate enough to be able to get the rescheduled exam before my flight (finished exactly an hour before my flight lol)! Thank you for the inputs, and I really am lucky to even be able to sit for this exam.

Nonetheless, I unfortunately score 10 points below my target and got a 690 (Q46 V38). The Q is slightly disappointing as my Q had been consistently on 49 in my mock tests, but given the environment of my testing and the toll it took on my headspace, I suppose I can't complain. It's still good enough to get my foot in the doors (especially since I come from a demography with traditionally low GMAT score), and hopefully it would be good enough for now. I will probably retake it in a couple months, for the R1 application (should I not make it to this R2), and fingers crossed.


Gratz on the rescheduling. All the best going forward.
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D-1 Pearson Cancellation - any way to request compensation? [#permalink]
22 Dec 2022, 18:51

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