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pranjalshah
Joined: 11 Dec 2023
Last visit: 04 Feb 2026
Posts: 103
Own Kudos:
Given Kudos: 202
Location: India
Concentration: Operations, General Management
Schools: ISB '27 (A$$$$)
GMAT Focus 1: 735 Q90 V87 DI82 
12 Aug 2024, 05:27
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I gave my GMAT today at the test center, and everything was going smoothly. I started with the Verbal section, had to rush a bit at the end but managed to finish all the questions. The Quant section went really well. I finished with around 10 minutes to spare, and rechecked everything, pretty confident I got all the questions right.Then, I took the 10 minute break. And that’s when everything went downhill.
During the break, I was informed that my system was unresponsive but was assured that everything was under control. Fast forward 5 minutes, they restarted the computer and the software, but there was no option to end the break and continue the exam. They switched to 3 different computers, but the issue persisted. Only I was affected, while everyone else at the center continued without any issues. The examiner/proctor was on the phone with the support team trying to resolve it.
After more than an hour of sitting in the waiting room, I was finally told that the test had restarted, but I only had 19 minutes left in the last section (DI). At this point, the person on-call with the proctor (assuming a Pearson Tech Advisor) said nothing could be done.
They offered me a free reschedule but told me I'd have to wait 15 days. I explained that I couldn’t wait because of my upcoming application deadlines and demanded an earlier reschedule. They opened a case, and I was given a contact number. When I called, I was told the issue was being looked into and that they would update me.
I’m absolutely appalled by this technical disaster. I’m not sure how to proceed from here.
During the break, I was informed that my system was unresponsive but was assured that everything was under control. Fast forward 5 minutes, they restarted the computer and the software, but there was no option to end the break and continue the exam. They switched to 3 different computers, but the issue persisted. Only I was affected, while everyone else at the center continued without any issues. The examiner/proctor was on the phone with the support team trying to resolve it.
After more than an hour of sitting in the waiting room, I was finally told that the test had restarted, but I only had 19 minutes left in the last section (DI). At this point, the person on-call with the proctor (assuming a Pearson Tech Advisor) said nothing could be done.
They offered me a free reschedule but told me I'd have to wait 15 days. I explained that I couldn’t wait because of my upcoming application deadlines and demanded an earlier reschedule. They opened a case, and I was given a contact number. When I called, I was told the issue was being looked into and that they would update me.
I’m absolutely appalled by this technical disaster. I’m not sure how to proceed from here.
12 Aug 2024, 22:31
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pranjalshah
Hi pranjalshah,
I'm very sorry to hear about your experience at that test centre.
First things first—are you talking to Pearson customer support (+91 120 439 7830 for India)? If you aren't, make sure that you reach out to them ASAP. They will most likely get back to you pretty quickly (within a few days). They'll almost certainly offer you a free retake (or full refund). If they refuse to budge on the timeline, you should try to put this behind you (don't let it affect your performance on the test) and take the first available date that works for you.
Also, are you going to miss any deadlines because of this? If you think you are, reach out to your target schools as soon as you can and let them know. That is, you must know whether they'll allow you some leeway (or you may need to apply in one of the later rounds).
Finally, could you share the name/location of the centre?
13 Aug 2024, 18:54
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Hi pranjalshah,
I'm sorry to hear about how things went with your GMAT. Considering your deadlines, I'm also wondering if you reached out to the folks at Pearson to see if they could help resolve your issue.
I'm sorry to hear about how things went with your GMAT. Considering your deadlines, I'm also wondering if you reached out to the folks at Pearson to see if they could help resolve your issue.
