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natheodore
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GMAT Exam Error 29 Sep 2022, 07:47
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Hello,

I took the GMAT exam 2 days ago and encountered a quant question that was supposed to have an information graph, but nothing appeared.

I spent an amount of time panicking, trying to refresh the question, etc.. thus resulting in a very sub-optimal score and poor test taking experience.

I have already asked the counter in the in-person test center to raise a ticket, but I am told by PearsonVUE that I will need to contact GMAC instead, since they do not have anything to do with the contnet of the xam, but the delivery of the exam.

Has anyone faced this issue before and will GMAC revoke the test and provide a complimentary retake?
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GmatKnightTutor
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GMAT Exam Error 29 Sep 2022, 18:16
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When corresponding by email with GMAC, it may be helpful to provide the section and potentially question number this happened on. Hopefully, you'll get a free rescheduling.
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natheodore
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GMAT Exam Error 05 Oct 2022, 14:52
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ScottTargetTestPrep
Hi natheodore,

Did you get anything resolved with this?
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Hi Scott,

GMAC mentioned that it is not up to them to resolve this matter, thus they directed me to PearsonVUE.

PearsonVUE did check on my ticket number that was raised at the in person centre, but found nothing wrong with my exam.

I’m quite confused with the outcome actually, because I’m 100% confident that the information graph did not appear at all. Additionally, there were others on reddit/other forums mentioning about this graph error too.

I requested PearsonVUE to check it through again because I’m dead sure that there was something wrong after all… so I’m currently awaiting a response on my 2nd request but it doesn’t look too good.

I’m kinda distraught by this whole process and instead may just move over to GRE

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GMAT Exam Error 05 Oct 2022, 21:19
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Bummer. Sorry natheodore about that and sorry I did not see your message earlier.
Yes, this happens quite rarely but it does happen sometimes and this issue has been corrected by the GMAC in the past with a free retake or sometimes I believe they have adjusted the score even!
These are rare but these situations do happen (e.g. one time I believe the question prompt was missing - my memory is fuzzy though).

Have you heard back by now?

natheodore
Hello,

I took the GMAT exam 2 days ago and encountered a quant question that was supposed to have an information graph, but nothing appeared.

I spent an amount of time panicking, trying to refresh the question, etc.. thus resulting in a very sub-optimal score and poor test taking experience.

I have already asked the counter in the in-person test center to raise a ticket, but I am told by PearsonVUE that I will need to contact GMAC instead, since they do not have anything to do with the contnet of the xam, but the delivery of the exam.

Has anyone faced this issue before and will GMAC revoke the test and provide a complimentary retake?
Show more
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GMAT Exam Error 05 Oct 2022, 21:28
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bb
Bummer. Sorry natheodore about that and sorry I did not see your message earlier.
Yes, this happens quite rarely but it does happen sometimes and this issue has been corrected by the GMAC in the past with a free retake or sometimes I believe they have adjusted the score even!
These are rare but these situations do happen (e.g. one time I believe the question prompt was missing - my memory is fuzzy though).

Have you heard back by now?

natheodore
Hello,

I took the GMAT exam 2 days ago and encountered a quant question that was supposed to have an information graph, but nothing appeared.

I spent an amount of time panicking, trying to refresh the question, etc.. thus resulting in a very sub-optimal score and poor test taking experience.

I have already asked the counter in the in-person test center to raise a ticket, but I am told by PearsonVUE that I will need to contact GMAC instead, since they do not have anything to do with the contnet of the xam, but the delivery of the exam.

Has anyone faced this issue before and will GMAC revoke the test and provide a complimentary retake?
Show more


Hi bb,

I heard back from GMAC. GMAC mentioned that it isn’t their issue to handle, and told me to approach PearsonVUE to address this issue. As mentioned at the post above, I was informed by PearsonVUE that they did not find any issue with the exam and thus will not provide any retake.

I am very sure that the exam has an error, and other threads have mentioned the same error that I faced as well. Im not sure what to do moving forward… I only informed PearsonVUE that they should look into it again as I’m very sure that the exam has an error.. (this retake costs the exam fee and the opportunity cost of studying over 2 months…. Thus the heavy heart upon hearing the bad news from PearsonVUE)

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GMAT Exam Error 05 Oct 2022, 21:32
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Ugh. That is super annoying. I am sorry!!!

Did you remember which question number it was? It seems so weird that there is not a central ownership for the test experience. I understand the different systems in different providers but it seems like GMAT could have handled this instead of sending you in a roundabout way.

I guess you can give it one more shot with Pearson, and be as descriptive as you can, with the single goal of determining, if a question indeed, was referencing a diagram, but did not contain it. That’s how you want them to confirm and then armed with that information. Complain to GMAC? 🤷‍♂️🤦‍♂️

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