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21 Apr 2008, 12:24
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Well, after celebrating receiving my score of 650 just about 2 weeks ago, I have now been informed my PearsonVue that my Score is unreportable! 
I took the exam two weeks ago and everything went great. While waited to receive my score verification in the following days I checked online, and next to my appointment it stated "Error - Scores Not Reportable". I intitally thought this was a very scary issue and called their customer support line... only to be told "don't worry, it just means your test (AWA) has not been graded as of yet. After waiting another few days I called back again this morning. After sitting on hold for about 20 minutes, I was told that my score was non-reportable and I would need to take the exam AGAIN!! I immediately asked to speak to a manager, and was put through to their Coordinator. I asked him how exactly a score is unreportable, and he advised it was because the score was never transferred to their server!!
I was quite upset, and asked him what we can do about this... his rather simple response was "nothing - just retake it". I asked him if the original terminal would still have record of my score, to which he responded - it only keeps the score for one week. Then why wouldn't they contact me within that week period!!! He said they did an investigation on this issue, and the outcome was that the score was never received - well that's a great conclusion to draw... but WHY!?
Anyhow, I've contacted my local test-centre, and they are also currently looking into the issue. Looks like most likely I'll have to retake my test, and miss more time from work again.
The worst part of this is, I need to have all my application information in to my schools within the next 4 days! This could cost me a full year 
I'm extremely disappointed and frustrated! The thing that bothers me is just how casual they seem to be taking this. I still don't have a valid reason why the score was never received, and never got a response to why I was not contacted immediately upon this issue occuring.
Any suggestions, I'm devastated right now
I took the exam two weeks ago and everything went great. While waited to receive my score verification in the following days I checked online, and next to my appointment it stated "Error - Scores Not Reportable". I intitally thought this was a very scary issue and called their customer support line... only to be told "don't worry, it just means your test (AWA) has not been graded as of yet. After waiting another few days I called back again this morning. After sitting on hold for about 20 minutes, I was told that my score was non-reportable and I would need to take the exam AGAIN!! I immediately asked to speak to a manager, and was put through to their Coordinator. I asked him how exactly a score is unreportable, and he advised it was because the score was never transferred to their server!!
I was quite upset, and asked him what we can do about this... his rather simple response was "nothing - just retake it". I asked him if the original terminal would still have record of my score, to which he responded - it only keeps the score for one week. Then why wouldn't they contact me within that week period!!! He said they did an investigation on this issue, and the outcome was that the score was never received - well that's a great conclusion to draw... but WHY!?
Anyhow, I've contacted my local test-centre, and they are also currently looking into the issue. Looks like most likely I'll have to retake my test, and miss more time from work again.
The worst part of this is, I need to have all my application information in to my schools within the next 4 days!
This could cost me a full year I'm extremely disappointed and frustrated! The thing that bothers me is just how casual they seem to be taking this. I still don't have a valid reason why the score was never received, and never got a response to why I was not contacted immediately upon this issue occuring.
Any suggestions, I'm devastated right now
21 Apr 2008, 12:47
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wow horrible story. What about the unofficial printout? That means nothing? Well on the bright side, maybe you will get a higher score.
21 Apr 2008, 12:50
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terp26
The unofficial print-out was never given to me. The test centre told me they couldn't print it off, and thus they would email it to me.... and I never received it.
I doubt I'll do better, I'm so upset right now
