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# GMAT Official Prep not working - the link to all images is broken

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Intern
Joined: 22 Sep 2018
Posts: 4
GMAT Official Prep not working - the link to all images is broken  [#permalink]

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12 Jan 2019, 06:26
Have you seen anything like this? To whom should I go to get this resolve?
RC Moderator
Joined: 24 Aug 2016
Posts: 639
Concentration: Entrepreneurship, Operations
GMAT 1: 630 Q48 V28
GMAT 2: 540 Q49 V16
Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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12 Jan 2019, 08:02
1
Hello erictse1103 ... welcome to the community.

They are working perfectly fine for me.
Sometimes this happens during their maintenance window. So you can try some common stuff ....refresh the browser. delete cache, reboot machine etc.......

If the issue persists, below is their official contact:
For assistance with GMATPrep (free software, Question Pack, or Exam Pack):
Email: gmatprep@mba.com
Phone (available 8:00 a.m. to 4:30 p.m. U.S. Eastern time)
+1 (703) 668-9602
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Thanks in appreciation.

SVP
Joined: 15 Jul 2015
Posts: 2013
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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13 Jan 2019, 06:37
erictse1103 wrote:
Have you seen anything like this? To whom should I go to get this resolve?
Have you tried accessing the tests from another browser/computer/internet connection? Just checking.
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Director
Joined: 11 Feb 2015
Posts: 676
Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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13 Jan 2019, 08:04
erictse1103 wrote:
Have you seen anything like this? To whom should I go to get this resolve?

Sometimes this may happen temporarily. Most of the times it works fine!!

All the best!!
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Manish

"Only I can change my life. No one can do it for me"

Intern
Joined: 15 Jan 2019
Posts: 2
Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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15 Jan 2019, 14:17
Hey, I'm having this problem myself right now. I'm using Chrome but tried Firefox and Safari but no luck with either. Anyone had any insight on fixing this issue?
Founder
Joined: 04 Dec 2002
Posts: 17134
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3.5
Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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15 Jan 2019, 14:34
There have been more reports about this issue in the last 5 or so days. It seems like it may be a problem that has come back en mass. This does not seem to be something that is one's browser issue (which does happen sometimes). The best path is to ping GMAC via social media or contact support. They are slow to respond unfortunately.
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Re: GMAT Official Prep not working - the link to all images is broken  [#permalink]

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16 Jan 2019, 19:12
Have you given GMAC a call to discuss the issue?
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Re: GMAT Official Prep not working - the link to all images is broken &nbs [#permalink] 16 Jan 2019, 19:12
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# GMAT Official Prep not working - the link to all images is broken

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