GMAT online Exam technical issue

Question

Hi guys,

I had a gmat exam today and because of the technical issue, it was not started on time. I was waiting for a long time around 1 hour to start exam and was so stressed. Then I asked several times to the proctor that If they are not able to solve the issue soon I prefer to reschedule and can not wait for more time. Then Proctor was not able to answer on time and in the end it has passed 1,5 hours from my registration time I was waiting. Proctor told me that we can continue now, but I asked to rescheduled the exam as I was so stressed and tired waiting for a long time. She just told me to write to GMAC support.

If anyone has this type of experience, what do you guys think when I can reschedule the exam ? Should I pay again for it?

Best regards,

Helen

GmatKnightTutor · Answer

Request a refund and a free rescheduling from GMAC. Mention indisputable evidence in your request such as "in the end it has passed 1,5 hours from my registration time I was waiting."

HelenPetriashvili · Answer

Thank you for your response. Do you know in how many days do they answer and If I can reschedule my exam soon or date is limited with 16 days?

MartyTargetTestPrep · Answer

Since you did not take the test, you should be able to reschedule for sooner than 16 days from today.

EMPOWERgmatRichC · Answer

Hi Helen,

I'm sorry to hear about the technical issues that you faced when you attempted to take the At-home GMAT; that must have been incredibly frustrating. Just to confirm though: did you choose NOT to take the GMAT at that time? Assuming that you chose not to, then it certainly sounds as though you will be granted a free, new Test Date if you ask for it (since a 1.5 hour wait due to techincal issues that were not your fault is not a reasonable situation for any Test-taker). If you did not take the Test, then you would not have to wait 16 days either. Since we're in the 'slow' time of the year for the GMAT, you might not have to wait too long to hear back from Customer Service (once you have submitted your complaint), although it's certainly possible that it could be a couple of days (or more).

GMAT assassins aren't born, they're made,
Rich

Contact Rich at: [email protected]

ScottTargetTestPrep · Answer

Hi HelenPetriashvili,

Did you get things sorted out?

andresyunge8 · Answer

In how many days did GMAT reply you?

I took the exam on sunday 29th and while I was doing the first section the system got frozen and I had to restart my computer and wait for 40 minutes until I can start doing the test again. I did "great" in the first section because this happenned when I was in the 31/36 question, but after that I entered in a hole and got my worst score ever in quant.

I sent an email when I finished, but they haven´t reply yet.

ScottTargetTestPrep · Answer

Hi HelenPetriashvili,

I would give the folks at GMAC a call ASAP to request a free retake. Let us know what they say when you reach them.

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