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30 May 2021, 21:51
Kudos
Bookmarks
Hi, I recently booked my GMAT appointment but the payment didn't go through. This was over two weeks ago, and the appointment still hasn't been cancelled. No response to my online customer care queries either. Is this a common experience? What should I do next?
30 May 2021, 22:46
Kudos
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swallowsbreath
There have been some issues with the GMAT Online payments (some people reported seeing a confirmation with someone else's name on it and for different dates) ... so perhaps someone else paid for you
... or actually not so funny. There have been issues with the payment system in other words. FAQ says that your appointment should be canceled (but that was from back in 2019 when we did not have the online test).
If your credit or debit card is declined, your appointment will be automatically canceled. You are responsible for scheduling another test appointment with a valid payment.
https://www.mba.com/exams/gmat/about-th ... nformation
31 May 2021, 01:55
Kudos
Bookmarks
Yeah, I was under the impression they would cancel immediately, but it's been two weeks and it hasn't happened yet. The exam's only a month away, so I'm a bit nervous about when I'll be able to reschedule.
