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20 Aug 2016, 19:35
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Hello everyone,
So I was taking a GMAT exam today, calm and relaxed, and the server went down after the quant section... I was not able to log back in to the exam for around 15 mins so basically my 15 mins of verbal section was gone. My supervisor called the Pearson and then told me to just take the exam. This means I only had 60 mins for Verbal.. Of course I refused to do so, and I am waiting to hear back from GMAT about this incident.. I am so frustrated about this, I was not expecting this at all. I studied and prepared so hard for the past two months and this happened on my exam day. Has anyone experienced this kind of problem before?
So I was taking a GMAT exam today, calm and relaxed, and the server went down after the quant section... I was not able to log back in to the exam for around 15 mins so basically my 15 mins of verbal section was gone. My supervisor called the Pearson and then told me to just take the exam. This means I only had 60 mins for Verbal.. Of course I refused to do so, and I am waiting to hear back from GMAT about this incident.. I am so frustrated about this, I was not expecting this at all. I studied and prepared so hard for the past two months and this happened on my exam day. Has anyone experienced this kind of problem before?
20 Aug 2016, 23:43
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Hi jmkang9,
Given the high number of Tests that are administered each year at the various Testing Centers, technological 'issues' do sometimes happen. When these tech issues typically happen, the Test Takers complete their Exams, THEN file a complaint. The resolution then usually takes 2-4 weeks; if the issue is deemed to be a significant impediment to the Test Taking 'event', then the result is usually a free retest (or a low-price retest). Since you did not complete the Exam though, I'm not sure how GMAC/Pearson will handle your specific situation. You can likely expect a response in the next 2-4 weeks though. Regardless of what that response is, you're still going to have to retake the GMAT. As such, you should plan to use your current time to continue studying.
GMAT assassins aren't born, they're made,
Rich
Given the high number of Tests that are administered each year at the various Testing Centers, technological 'issues' do sometimes happen. When these tech issues typically happen, the Test Takers complete their Exams, THEN file a complaint. The resolution then usually takes 2-4 weeks; if the issue is deemed to be a significant impediment to the Test Taking 'event', then the result is usually a free retest (or a low-price retest). Since you did not complete the Exam though, I'm not sure how GMAC/Pearson will handle your specific situation. You can likely expect a response in the next 2-4 weeks though. Regardless of what that response is, you're still going to have to retake the GMAT. As such, you should plan to use your current time to continue studying.
GMAT assassins aren't born, they're made,
Rich
26 Aug 2016, 19:58
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jmkang9
That you refused to continue might actually work in your favor. A delay of 15 minutes is well within their operational tolerances, and they would have been justified in not offering a retake if you had gone ahead (and if they had "extended" your verbal section).
When you say you're waiting for Pearson to get back to you, you do mean that you've reached out to them yourself, right?
