I had my GMAT exam today and a technical issue completely ruined it. During the 10-minute break between Verbal and Quant, my screen froze halfway through. The proctor wasn’t even in the room, so by the time she came back and fixed it, the Quant section had already started 5 minutes earlier without me. I lost break time, lost section time, and started Quant already behind and stressed. My score ended up being the lowest I’ve ever gotten.
The proctor didn’t file anything and just said “it’s fine,” which obviously wasn’t true.
Has anyone dealt with this before? Who exactly should I contact at GMAC? Do I report this through their support form, email someone, or speak to the test center first? Is there any chance they offer a free retake for something like this?
Any guidance on the proper steps would really help I am completely broken and lost.