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naru007
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Joined: 09 Jun 2013
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gmatpill-site problem-made the payment-con't access course 30 Jul 2013, 04:16
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Hi,

I bought gmatpill SC course ($120) and got the conformation mail also. But couldn't able to access the course. I have only 2 week left for exam. I stuck up with this.

I wrote the mail to their support team. But no reply. Please help me how to contact them?
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TechWithNoExp
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Joined: 06 Jun 2012
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Concentration: Technology, Entrepreneurship
Schools: CBS '16 (D) Kellogg '16 (WL) Anderson '16 (A)
GMAT 1: 710 Q49 V38
Schools: CBS '16 (D) Kellogg '16 (WL) Anderson '16 (A)
GMAT 1: 710 Q49 V38
Posts: 80
Kudos: 136
gmatpill-site problem-made the payment-con't access course 30 Jul 2013, 04:59
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What a Bummer.
I would try getting them on Twitter, Facebook or such.
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fozzzy
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gmatpill-site problem-made the payment-con't access course 30 Jul 2013, 05:03
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I believe the only alternative is to send a Direct message over here

members/member-65181.html

Hope that helps!
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GMATPill
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gmatpill-site problem-made the payment-con't access course 12 Aug 2013, 08:10
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Hi naru007,

We are just seeing this post and yes, we did respond immediately to naru007's satisfaction.

The issue was related to the user's credit card and multiple attempts to purchase. We voided an additional payment so the user was not overcharged. Also, the account access was enabled immediately.

Our last email exchange is here:
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naru007
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gmatpill-site problem-made the payment-con't access course 12 Aug 2013, 08:52
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Issue resolved right away. Support team really good one. SC course - superb.

Thanks Zeke & Gmat -pill team
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EALMONACIN
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gmatpill-site problem-made the payment-con't access course 16 Sep 2019, 11:27
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Hi, I have the same problem
I paid the membership of 160 usd but I can’t access to the course. I sent email to support but they haven’t answered me.
I await for the solution of this problem because I need to study.

Posted from my mobile device