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# Gmatprep Exam Pack and Question Pack installation Error

Author Message
Intern
Joined: 19 Nov 2015
Posts: 2
Location: India
WE: Engineering (Energy and Utilities)
Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

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09 Aug 2018, 06:47
I was successfully using my online store brought products on Windows computer. However, since I recently switched to Macbook, I tried deactivating the purchases on Windows and re-activating on the new computer. Now I am getting this error "license number has already been used".

Can anyone help with this issue? I tried contacting customer care but they don't seem to respond.
Founder
Joined: 04 Dec 2002
Posts: 16971
Location: United States (WA)
GMAT 1: 750 Q49 V42
Re: Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

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09 Aug 2018, 07:15
1
Sorry about the issue. There seems to be an inconsistency in the number of installs gmac allows. It is supposed to be 3 but I have heard of many people being limited the same way.

Their support has been swamped with the online issues and problems ever since the. We platform rollout.

My best suggestion is to call. Just make sure you did deactivate the other products on Win.

Posted from my mobile device
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Intern
Joined: 19 Nov 2015
Posts: 2
Location: India
WE: Engineering (Energy and Utilities)
Re: Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

### Show Tags

09 Aug 2018, 08:18
bb wrote:
Sorry about the issue. There seems to be an inconsistency in the number of installs gmac allows. It is supposed to be 3 but I have heard of many people being limited the same way.

Their support has been swamped with the online issues and problems ever since the. We platform rollout.

My best suggestion is to call. Just make sure you did deactivate the other products on Win.

Posted from my mobile device

Thanks bb. I will try calling and see where it goes.
Re: Gmatprep Exam Pack and Question Pack installation Error &nbs [#permalink] 09 Aug 2018, 08:18
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# Gmatprep Exam Pack and Question Pack installation Error

Moderator: HKD1710

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