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Gmatprep Exam Pack and Question Pack installation Error

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Intern
Intern
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B
Joined: 19 Nov 2015
Posts: 2
Location: India
WE: Engineering (Energy and Utilities)
GMAT ToolKit User
Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

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New post 09 Aug 2018, 07:47
I was successfully using my online store brought products on Windows computer. However, since I recently switched to Macbook, I tried deactivating the purchases on Windows and re-activating on the new computer. Now I am getting this error "license number has already been used".

Can anyone help with this issue? I tried contacting customer care but they don't seem to respond.
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V
Joined: 04 Dec 2002
Posts: 17834
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3.5
GMAT ToolKit User Premium Member CAT Tests
Re: Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

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New post 09 Aug 2018, 08:15
1
Sorry about the issue. There seems to be an inconsistency in the number of installs gmac allows. It is supposed to be 3 but I have heard of many people being limited the same way.

Their support has been swamped with the online issues and problems ever since the. We platform rollout.

My best suggestion is to call. Just make sure you did deactivate the other products on Win.

Posted from my mobile device
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Intern
Intern
avatar
B
Joined: 19 Nov 2015
Posts: 2
Location: India
WE: Engineering (Energy and Utilities)
GMAT ToolKit User
Re: Gmatprep Exam Pack and Question Pack installation Error  [#permalink]

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New post 09 Aug 2018, 09:18
bb wrote:
Sorry about the issue. There seems to be an inconsistency in the number of installs gmac allows. It is supposed to be 3 but I have heard of many people being limited the same way.

Their support has been swamped with the online issues and problems ever since the. We platform rollout.

My best suggestion is to call. Just make sure you did deactivate the other products on Win.

Posted from my mobile device


Thanks bb. I will try calling and see where it goes.
GMAT Club Bot
Re: Gmatprep Exam Pack and Question Pack installation Error   [#permalink] 09 Aug 2018, 09:18
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