Last visit was: 26 Apr 2026, 15:59 It is currently 26 Apr 2026, 15:59
Home
Messages
Tests
Schools
Events
Close
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Go to My Error Log Learn more
Close
Request Expert Reply
Confirm Cancel
Back to Forum
Create Topic
avatar
gebansal
avatar
Joined: 08 Oct 2020
Last visit: 06 Jul 2021
Posts: 15
Own Kudos:
8
Given Kudos: 99
Posts: 15
Kudos: 8
GMATPrep software technical issues. Updated on: 13 Feb 2021, 23:13
Originally posted by gebansal on 13 Feb 2021, 22:38.
Last edited by gebansal on 13 Feb 2021, 23:13, edited 1 time in total.
Kudos
Add Kudos
Bookmarks
Bookmark this Post
I have my exam scheduled for 17th Feb. I purchased extra tests to attempt them for practice over the weekend as weekdays are hectic for me. But the platform is showing me an error since yesterday.
NOTICE: We are currently experiencing technical issues with the GMAT Official Practice Platform.
We apologize for the inconvenience, and appreciate your patience while we work to resolve the problem.


If I can't attempt these tests now, over the weekend, it basically means my purchase have been for nothing. I have tried calling/mailing/chatting with the customer care team but to no avail. I don't think they respond to any questions or queries over the weekend. :(
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 26 Apr 2026
Posts: 43,163
Own Kudos:
83,730
Given Kudos: 24,681
Location: United States
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests Forum Quiz
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 43,163
Kudos: 83,730
GMATPrep software technical issues. 13 Feb 2021, 22:41
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Ugh. Sorry. I hope it gets resolved soon. It is also a long weekend in the US with Monday a holiday 😬😢 let’s hope it is just a Sat night update. Many companies do those.



FYI - starting at midnight on Sun (in about 24 hrs) GMAT Club’s tests will be free for 1 day...You can use those at least....

Posted from my mobile device
avatar
gebansal
avatar
Joined: 08 Oct 2020
Last visit: 06 Jul 2021
Posts: 15
Own Kudos:
8
Given Kudos: 99
Posts: 15
Kudos: 8
GMATPrep software technical issues. 13 Feb 2021, 23:15
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Thank you so much. As always this helps :)
User avatar
DisciplinedPrep
User avatar
Joined: 15 Jan 2018
Last visit: 08 Jul 2023
Posts: 1,341
Own Kudos:
2,420
Given Kudos: 628
Concentration: Marketing, Leadership
Posts: 1,341
Kudos: 2,420
GMATPrep software technical issues. 14 Feb 2021, 09:24
Kudos
Add Kudos
Bookmarks
Bookmark this Post
gebansal - I am so sorry to hear you experience a few days before the testing appointment; please do not let this experience affect your months of preparation. That said, I vividly remember seeing a notice on mba.com a few days ago, and I just found out that the issue persists. Please find below the note available on the official website.

NOTICE: We are currently experiencing technical issues with the GMAT Official Practice Platform.
We apologize for the inconvenience, and appreciate your patience while we work to resolve the problem.
User avatar
ScottTargetTestPrep
User avatar
Target Test Prep Representative
Joined: 14 Oct 2015
Last visit: 26 Apr 2026
Posts: 22,286
Own Kudos:
26,538
Given Kudos: 302
Status:Founder & CEO
Affiliations: Target Test Prep
Location: United States (CA)
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
Posts: 22,286
Kudos: 26,538
GMATPrep software technical issues. 15 Feb 2021, 14:14
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi gebansal,

Are you still having issues?
avatar
gebansal
avatar
Joined: 08 Oct 2020
Last visit: 06 Jul 2021
Posts: 15
Own Kudos:
8
Given Kudos: 99
Posts: 15
Kudos: 8
GMATPrep software technical issues. 15 Feb 2021, 21:02
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Yes, it still isn't working. I have tried reaching out to customer care via all channels, but nothing is working. I haven't received any response.
I might as well ask for a refund now, given my exam is scheduled for tomorrow.

NOTICE: We are currently experiencing technical issues with the GMAT Official Practice Platform.
We apologize for the inconvenience, and appreciate your patience while we work to resolve the problem.
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 26 Apr 2026
Posts: 43,163
Own Kudos:
83,730
Given Kudos: 24,681
Location: United States
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests Forum Quiz
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 43,163
Kudos: 83,730
GMATPrep software technical issues. 15 Feb 2021, 21:06
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Darn... this sucks. I am sorry. 😢😢😢

I think you have all grounds and rights to request a refund... and if GMAC does not give it to you, I can buy it from you and reimburse you. Just don’t activate it. That way they can’t argue that you have used it.


gebansal
Yes, it still isn't working. I have tried reaching out to customer care via all channels, but nothing is working. I haven't received any response.
I might as well ask for a refund now, given my exam is scheduled for tomorrow.

NOTICE: We are currently experiencing technical issues with the GMAT Official Practice Platform.
We apologize for the inconvenience, and appreciate your patience while we work to resolve the problem.
Show more

Posted from my mobile device
avatar
gebansal
avatar
Joined: 08 Oct 2020
Last visit: 06 Jul 2021
Posts: 15
Own Kudos:
8
Given Kudos: 99
Posts: 15
Kudos: 8
GMATPrep software technical issues. 15 Feb 2021, 21:28
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Already activated. The problem started in the middle of one of my tests. On clicking the next question, it started giving me an error code and then this notice.
User avatar
Rballen161
User avatar
Joined: 20 Sep 2019
Last visit: 13 Jun 2022
Posts: 3
Own Kudos:
6
Given Kudos: 137
Posts: 3
Kudos: 6
GMATPrep software technical issues. 15 Feb 2021, 21:46
Kudos
Add Kudos
Bookmarks
Bookmark this Post
gebansal
Already activated. The problem started in the middle of one of my tests. On clicking the next question, it started giving me an error code and then this notice.
Show more




I’m in the same situation as you. Exam on 17th. And had kept two practice tests to do over the weekend. I haven’t gotten any response either.

I am just practising on GMATClub by sorting out questions by it’s source. So only GMATPrep questions. Not the same thing as giving the mocks obviously but it’s something.

Posted from my mobile device
avatar
gebansal
avatar
Joined: 08 Oct 2020
Last visit: 06 Jul 2021
Posts: 15
Own Kudos:
8
Given Kudos: 99
Posts: 15
Kudos: 8
GMATPrep software technical issues. 15 Feb 2021, 21:57
Kudos
Add Kudos
Bookmarks
Bookmark this Post
All the best Rballen161. I hope you have a good test tomorrow. Also, do keep me updated if you receive any response from the customer care team. I will also update here, if I here anything from them.
Moderators:
gchandana
193 posts
MBAACCOUNT2025
General GMAT Forum Moderator
473 posts