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10 Dec 2020, 07:16
Kudos
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The checkin process took me close to an hour and 45 despite numerous system tests ..its ridiculous..their app (proctor cam) won't let you change the phone camera from selfie mode to take the passport photo..but it sure does for work environment pics...a simple low code could fix this issue..so much stress because of this whole issue.. i got done with that after some acrobatic moves...their staff was on cam watching me ..and they should give a feedback after seeing multiple people do these stupid moves with their phones...once i got that done...it took an hour and 15 minutes for me to get started. I had to shutdown the computer and restart... bc for an hour i was sitting in front of the blank screen, chat wasn't working and their customer service phone lines don't start work until 8am est. I was taking the test at 4:30am so that things are quiet...even emailed the customer service but obviously no response. So in desperation i restrated my computer. Like I said, before the test i did multiple system tests and even on the test day system tests were successful but after the proctor released the test..nothing for more than an hour...who is in a state of mind to write the test after that? After i restarted the computer, restarted onvue, I was mentally exhausted. And obviously the proctor is like oh where did you go, and so am chatting with the proctors while working at my math section...I took gmat more than 5 years back, got a 700 (q-49,v-36). In all the gmat prep mocks recently, i scored 700+..and yes gmat quant was much more difficult than in any of their practice tests..maybe the curve will take care of that but who knows..this was a disaster. Please do not waster your precious $$$s on online gmat. take it at the test center or don't take it all (i hear gre has a better test experience) bc test experience is a roll of dice that you can hardly afford after prepping for it so hard! Gmac and pearson can point fingers at each other, while test takers suffer.
10 Dec 2020, 09:22
Kudos
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I have filed a formal complaint with GMAT. The proctor could have called me for that one hour that I may not have been on camera or was on camera but wasn't working on my test. She would have known what the problem was but only when I restarted my computer, reopened the Onvue app- remember Pearson doesn't not tell you that old school way of resolving IT issues. Even if they refund and reschedule my test, I can't retake it before 26th which means I can't apply to several b-schools. This was a pAthetic test experience. I will update when I hear back on my case. I did request them to let me have my score quicker than 7 business days so I can decide my next steps.
10 Dec 2020, 09:41
Kudos
Bookmarks
Sorry for this horrible experience. I have heard many students faced issue while appearing online. That is why I choose to give exam at the center. Initially dates were not available but after everyday login to their website, I finally got a date.
