I was not allowed to give the GMAT exam - name unmatched

Question

Hi,

I was not allowed to give the GMAT exam because my registration had an extra "surname" missing on my passport. The test centre told me to contact the service centre but there's nothing beyond the automated menu of charges. how do i contact them? will they re-schedule the xam or will i have to pay and apply from scratch again?

Please help,

Thank you

Archit3110 · Answer

its important to have your both first and last name same as mentioned in the document you are presenting on the day of exam..
most likely your exam will stand as cancelled and you will have to reschedule , I doubt any refund will be done in this case you can anyways try contacting customer care and see best they can do for your case.

GmatKnightTutor · Answer

You'll need to contact GMAC in case you want to change your profile name to match your ID. You could request a refund/free rescheduling, though it's probably best to be prepared they may not provide one.

https://www.mba.com/frequently-asked-qu ... nd-changes

MartyTargetTestPrep · Answer

Hi khushimahesh.

People's names have different forms, and people whose names are in uncommon forms sometimes are not sure about how to enter their names on their GMAT registrations.

So, the key consideration when entering your name on your GMAT registration is that whatever you enter MUST MATCH EXACTLY what appears on the ID you are going to use. Otherwise, they simply won't let you take the GMAT.

Meanwhile, unfortunately, since your test was canceled right as you were meant to start taking it, it's unlikely that you'll get a refund or a free rescheduling.

EMPOWERgmatRichC · Answer

Hi khushimahesh,

I'm sorry to hear that you were not allowed to take the GMAT as scheduled. Unfortunately, the policies in place to confirm your identity on Test Day dictate the name on your identification must match with the name on file. Any notable variation in the names could mean that someone else might attempt to take your Test in your place - and viewed in terms of Exam 'security', that possibility simply cannot be allowed.

You can (and should) reach out to Customer Support for a refund, but it's not likely that you will receive one (as an aside, you might be able to negotiate for a partial refund or a free rescheduling). Since you did not actually take the GMAT, you do NOT need to wait 16 days to schedule your next attempt and this won't count against your 8-attempt lifetime limit.

GMAT assassins aren't born, they're made,
Rich

Contact Rich at: [email protected]

ScottTargetTestPrep · Answer

Hi khushimahesh,

Did you get things sorted out with GMAC?

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I was not allowed to give the GMAT exam - name unmatched

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