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ID Problems

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jakob121201
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ID Problems [#permalink] New post   27 Mar 2024, 05:56
Hi,

i have my GMAT FE Online scheduled for Friday.

My Examity profile says (imaginary names):
First Name: Paul
Last Name: Murphy

However my ID says:
First Name: Paul CARL
Last Name: Murphy

basically i forgot to put in my Middle Name and cant change it anymore.

I have called examity they said they can’t change it. I called every GMAT Online number, they are all not available. The GMAT Test Center numbers tell me they can’t access my profile.

I have also sent an email to a GMAT pearson mail and the examity support mail. I do not know what else to do but im afraid i will not be able to take my test on friday.

Any additional ideas or anyone had the same problem in the past?

Thanks in Advance!!!

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riteshrr
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CAT Tests
Re: ID Problems [#permalink] New post   27 Mar 2024, 11:07
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It's a problem but I am sure they will have a workaround. I suggest you wait for the email reply, only official advice will make sense. If you are not allowed to take the test then you can request a coupon that can be used to reschedule a test for free.

Hope it helps.
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GmatKnightTutor
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Re: ID Problems [#permalink] New post   27 Mar 2024, 12:16
"To make changes to your name, country of citizenship, or date of birth, please contact Customer Service for your region via email. To expedite this process, please provide proper documentation (reference below list) for the change." (https://www.mba.com/frequently-asked-qu ... nd-changes)

There is some info regarding how to expedite the process. If you've only sent an email to raise the issue, consider also sending some of the "Proper Documentation" they require.­
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jakob121201
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Re: ID Problems [#permalink] New post   27 Mar 2024, 12:32
i have sent them the proper documentation already. thanks tho!

hopefully they will answer in time

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aidah
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Re: ID Problems [#permalink] New post   29 Mar 2024, 00:58
I'm sorry to hear about your situation. It's frustrating when there's a discrepancy in the name. Since you've already reached out to Examity, GMAT, and Pearson, I'd recommend waiting for their response. They should be able to provide guidance or solutions to ensure you can take your test on Friday. Stay patient and hopeful.
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gmatclubot
Re: ID Problems [#permalink]
29 Mar 2024, 00:58

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