Issue with gmat club tests (pro)

Question

Hi,
I recently redeemed the gmat club tests pro package for 1 week. Whenever i try to take the full tests(already tried 2 times), the test ends abrubtly after only finishing the first section of the test. I have given the tests before purchasing the package and never encountered such an issue. The server also hangs up for about 1 min after clicking on next question. Please help me with this. I have already wasted 2 days and 2 full tests.
Thanks,
A_

bb · Answer

Hi. Thank you for reporting the issue and sorry about the interruption. This is not a typical experience and it is unusual for these things to happen and I very much want to fix both: waiting on the page to load or for the test to end after one section.

We will be happy to provide you with 2 weeks of GMAT Club tests if you can provide me how to reproduce the issue so I can get the developers working on it ASAP.

1. Did you wait for the time to run out? 
2. Did you get a pop up?  like this ? 
3. Were you in the Review stage of the test or on a question?
4. Did you start a break or did the test terminate before the break screen? 
5. Anything else you can share?

(I had one other user report a similar incident with termination happen to them 24 hrs ago. They were waiting on the clock to run out and got a pop up that says End Section/Switch to study mode and when they clicked end test/section, it just ended the whole test. We are working on fixing that behavior. Did you have the same problem with the pop up when the time ran out?)

P.S. The easy solution for your 1-minute wait time is try an incognito browser window or another browser. If you do not have that 1-minute wait, that means the cache got corrupted with scripts in the browser - it happens from time to time; can just clear the files (no need to clear cookies or passwords or anything like that, just files is sufficient)

A_ · Answer

Thanks for the prompt reply.
i experienced exactly the same thing as you described.
I waited for the timer to run out then a message popped asking if i want to end section/test or continue in study mode. For the first test i clicked on end section and the test just ended. For the second test i just clicked on cross and then clicked on the 'end section review' and the whole test ended. 
I was on the review page of the tests.
And no, i did not start the break.

bb · Answer

Thank you so much for your help and prompt reply as well - I have passed it on to the tech team who will be working to make sure this does not happen again.

P.S. I have added 2 weeks + 2 days of GMAT Club Tests Pro to your account.

A_ · Answer

Thank you  bb  
Kindly notify me once the issue is resolved.

bb · Answer

The issue is resolved.

Jayant9090 · Answer

Hi  bb ,

facing the similar issue just now.

I am at review and edit page and when i am clicking on end review section, it redirects me to same page again and again.

Just for your info, i have used the study mode when pop came to end the test or continue in study mode to mark the 23rd question.
I have used the same option in the past but never had this problem.

Please help.

Thanks!!!

Jayant9090 · Answer

hi  bb ,

It just happened again, this time it was DI sectional.

can you please check and resolve?

Thanks:please:

bb · Answer

Ugh. Sorry. Looking into it. 
You can use the stop button to end the test meanwhile.

Jayant9090 · Answer

Hi,

thanks for quick response!

will i loose the progress?

bb · Answer

It ends the test at the point of where you have reached. So if you completed 21 questions it will end it there and calculate the score.

Issue with gmat club tests (pro)

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