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issue with login?

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1 KUDOS received
Intern
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Joined: 05 Jan 2017
Posts: 26

Kudos [?]: 3 [1], given: 18

Location: India
GMAT 1: 540 Q35 V29
issue with login? [#permalink]

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New post 15 Mar 2017, 18:42
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Hello,

Since past few days, I am facing issues with login.

Scenario: I am already logged in. I open few PS questions to solve in multiple browser windows. I see that in new browser windows I am logged out. When I am entering my username and password to login again, it takes me to account activation page. I can't activate the account because it is already activated and I don't have the new activation key. So I have to click on forgot the password to reset my password. I get a new password and I am able to log in.

This happened 3-4 times in last 3-4 days.

Thanks
Kunal Shah

Kudos [?]: 3 [1], given: 18

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Joined: 17 Jul 2014
Posts: 2698

Kudos [?]: 451 [1], given: 209

Location: United States (IL)
Concentration: Finance, Economics
GMAT 1: 650 Q49 V30
GPA: 3.92
WE: General Management (Transportation)
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Re: issue with login? [#permalink]

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New post 22 May 2017, 07:33
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bb

I have been having the same issue for the past few days.
1st bug - it doesn't memorize that I have been logged in already on this computer, with the same browser (not closed) a few minutes ago...
2nd bug - i type login and pass on the main page but it redirects me to another page to type again login & pass...

Kudos [?]: 451 [1], given: 209

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Founder
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Joined: 04 Dec 2002
Posts: 16127

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Location: United States (WA)
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Re: issue with login? [#permalink]

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New post 22 May 2017, 09:59
Thank you for reporting. I have forwarded this more capable and smarter people to look into it.
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Joined: 19 Apr 2014
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Concentration: Strategy, Technology
Schools: NTU '19
WE: Analyst (Computer Software)
Re: issue with login? [#permalink]

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New post 22 Jul 2017, 18:44
I am also facing issue with changing my password.
I logged in through my facebook account, so it doesn't have a password. Now when I want to login to the iOS app, it is asking for the password. No option to login through facebook in app and in main desktop site page.
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Kudos [?]: 50 [0], given: 59

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Joined: 04 Dec 2002
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Re: issue with login? [#permalink]

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New post 23 Jul 2017, 19:49
scofield1521 wrote:
I am also facing issue with changing my password.
I logged in through my facebook account, so it doesn't have a password. Now when I want to login to the iOS app, it is asking for the password. No option to login through facebook in app and in main desktop site page.


Hi. You will need to use "reset password" feature which will for the system to create a password for your account and email it to you. Then you can use that password to login to the forum and mobile app.

Best Regards
BB
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Kudos [?]: 29429 [0], given: 5351

Re: issue with login?   [#permalink] 23 Jul 2017, 19:49
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