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SSGMAT20212022
Joined: 15 May 2021
Last visit: 10 Aug 2023
Posts: 22
Given Kudos: 63
Location: India
Schools: Stanford '25 (WL)
Products:
22 Jun 2022, 22:38
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I faced two very unfortunate events while writing the exam:
1. There was no representative from the test centre at the scheduled time of the test. I had to wait at the test centre till 02:15 PM and the designated test centre's room was locked. There was not even a security guard or any other person to inform me about the delay in the test. After waiting from 12:30 pm to 2:15 pm ( i.e. 45 min after the scheduled test start time), I was just about to leave the test centre when the invigilator arrived. She took another 15-20 min to set up all the computers in the test room. I found a telephone number of the test centre online somehow, but there was on response from the number regarding the postponement/delay of the test.
2. After the test started, the room was heating up very badly since it is the peak Summer season. The air-conditioner in the centre was not working during the entire duration of the test and after 1 hour into the test, the invigilator told me that the Air-Conditioner had been broken down for the last 2 months so I need to continue the test in these conditions. I was completely drenched in sweat during this time and had no option but to continue the test in these poor conditions. There was barely any ventilation from outside to add further to my suffering.
My test performance was of course affected due to these unfortunate events. Both these events occurred merely due to the ignorance of the test centre management team.
Is there any support I might get from GMAC regarding this?
bb GMATNinja egmat
1. There was no representative from the test centre at the scheduled time of the test. I had to wait at the test centre till 02:15 PM and the designated test centre's room was locked. There was not even a security guard or any other person to inform me about the delay in the test. After waiting from 12:30 pm to 2:15 pm ( i.e. 45 min after the scheduled test start time), I was just about to leave the test centre when the invigilator arrived. She took another 15-20 min to set up all the computers in the test room. I found a telephone number of the test centre online somehow, but there was on response from the number regarding the postponement/delay of the test.
2. After the test started, the room was heating up very badly since it is the peak Summer season. The air-conditioner in the centre was not working during the entire duration of the test and after 1 hour into the test, the invigilator told me that the Air-Conditioner had been broken down for the last 2 months so I need to continue the test in these conditions. I was completely drenched in sweat during this time and had no option but to continue the test in these poor conditions. There was barely any ventilation from outside to add further to my suffering.
My test performance was of course affected due to these unfortunate events. Both these events occurred merely due to the ignorance of the test centre management team.
Is there any support I might get from GMAC regarding this?
bb GMATNinja egmat
23 Jun 2022, 14:30
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Hi. You will have to try. I don’t know is the answer. You would have a stronger position if you had not finished your test. Basically when you take the test in bad conditions or in a situation which is not otherwise suitable, you’re almost excepting the fact that it is OK.
I know it’s very hard when you’re taking a test to walk away from it. So to make your argument stronger, I would mention that you were hoping to not to have to scratch and scrap the attempt and that he would be able to perform as well as on your practice tests. However, attached are the scores on the practice tests and the clearly much higher than what you were able to get without air-conditioning and was having to have waited an extra hour and a half. As a result, you would recommend that GMAC investigate the issue with the test center and probably for the time being, not allowed to administer any tests until the air conditioning has been repaired. Also, he would like to request a retest in a professional setting with proper ventilation so you can be given a fair chance.
This may work if you focus on professionalism, fairness, and not so much your own performance and score. Your performance should be an evidence not so much the biggest concern. Because a lot of people claim that they got a score that wasn’t good enough for some reason. You don’t want them to decline your request because of that.
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I know it’s very hard when you’re taking a test to walk away from it. So to make your argument stronger, I would mention that you were hoping to not to have to scratch and scrap the attempt and that he would be able to perform as well as on your practice tests. However, attached are the scores on the practice tests and the clearly much higher than what you were able to get without air-conditioning and was having to have waited an extra hour and a half. As a result, you would recommend that GMAC investigate the issue with the test center and probably for the time being, not allowed to administer any tests until the air conditioning has been repaired. Also, he would like to request a retest in a professional setting with proper ventilation so you can be given a fair chance.
This may work if you focus on professionalism, fairness, and not so much your own performance and score. Your performance should be an evidence not so much the biggest concern. Because a lot of people claim that they got a score that wasn’t good enough for some reason. You don’t want them to decline your request because of that.
Posted from my mobile device
23 Jun 2022, 19:11
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SSGMAT20212022
I faced two very unfortunate events while writing the exam:
1. There was no representative from the test centre at the scheduled time of the test. I had to wait at the test centre till 02:15 PM and the designated test centre's room was locked. There was not even a security guard or any other person to inform me about the delay in the test. After waiting from 12:30 pm to 2:15 pm ( i.e. 45 min after the scheduled test start time), I was just about to leave the test centre when the invigilator arrived. She took another 15-20 min to set up all the computers in the test room. I found a telephone number of the test centre online somehow, but there was on response from the number regarding the postponement/delay of the test.
2. After the test started, the room was heating up very badly since it is the peak Summer season. The air-conditioner in the centre was not working during the entire duration of the test and after 1 hour into the test, the invigilator told me that the Air-Conditioner had been broken down for the last 2 months so I need to continue the test in these conditions. I was completely drenched in sweat during this time and had no option but to continue the test in these poor conditions. There was barely any ventilation from outside to add further to my suffering.
My test performance was of course affected due to these unfortunate events. Both these events occurred merely due to the ignorance of the test centre management team.
Is there any support I might get from GMAC regarding this?
bb GMATNinja egmat
Hi SSGMAT20212022,1. There was no representative from the test centre at the scheduled time of the test. I had to wait at the test centre till 02:15 PM and the designated test centre's room was locked. There was not even a security guard or any other person to inform me about the delay in the test. After waiting from 12:30 pm to 2:15 pm ( i.e. 45 min after the scheduled test start time), I was just about to leave the test centre when the invigilator arrived. She took another 15-20 min to set up all the computers in the test room. I found a telephone number of the test centre online somehow, but there was on response from the number regarding the postponement/delay of the test.
2. After the test started, the room was heating up very badly since it is the peak Summer season. The air-conditioner in the centre was not working during the entire duration of the test and after 1 hour into the test, the invigilator told me that the Air-Conditioner had been broken down for the last 2 months so I need to continue the test in these conditions. I was completely drenched in sweat during this time and had no option but to continue the test in these poor conditions. There was barely any ventilation from outside to add further to my suffering.
My test performance was of course affected due to these unfortunate events. Both these events occurred merely due to the ignorance of the test centre management team.
Is there any support I might get from GMAC regarding this?
bb GMATNinja egmat
GMAC is unlikely to get involved directly, as delivery is entirely Pearson. And Pearson, unfortunately, doesn't have the best track record when it comes to these kinds of issues. This doesn't mean that you shouldn't try though. Call them up. Send them an email as well. Include all the details you can.
