Issues while sending scores

Question

Please let me know if there is a better forum to post these questions.

I've landed myself in quite a predicament. My mba.com account and paypal account are associated with different email IDs(say ID1 and ID2 respectively).I sent my scores to 4 schools about 17 hours ago. Money got deducted from my account, and I got the payment confirmation from 2Checkout Support on ID2 and can see the payment is listed as complete in Paypal. However 2 hours later, I received an email from 2Checkout Support on ID1(where I do not have a PayPal account and only mba.com account) saying that processing failed and no charges were made, listing a different order ID. I am now confused as to how to proceed.

How long does it take for mba.com to reflect the count of no of programs my score has been sent to. It still shows 0 at this point(17 hrs after payment confirmation).
Is there any other way to confirm if the schools have received my score or not?
Is there any other course of action?

egmat · Answer

Hey  VenDeTa796

This is an unprecedented problem, at least for me.

The most logical course of action, in my personal opinion, is to write to MBA.com with details/screenshots of your Transactions and your IDs and explain the problem to them firsthand. This will help expedite the process of resolution by clearing the confusion, if any.

Follow up your email with a phone call, referring to your email and requesting for quick resolution and clarification.

I hope this helps.

Best wishes,

Abhishek

VenDeTa796 · Answer

egmat I have sent the email, however I could not find any phone numbers. Do you have any ideas of customer care or support numbers I could call?

gmatophobia · Answer

Try this +1 866-739-0238

egmat · Answer

Hey,

Try  this page . You must have already filled this form while submitting your written request. If not, then you might want to do it now. Also, you'll see the phone numbers on the right on this page itself. The contact numbers vary based on the test and your location.

This should help.

Best,

Abhishek

ScottTargetTestPrep · Answer

Hi VenDeTa796,

Were you able to reach someone at GMAC?

GmatKnightTutor · Answer

Try contacting the admissions office. Perhaps an email, for example, asking to confirm whether they have received your score.

VenDeTa796 · Answer

Hi Guys, so update. I did not receive any replies from GMAC, which was disappointing. However I was able to confirm that the scores were successfully sent by contacting the college admissions office directly and via 2Checkout Support. Thanks everyone for trying to help

Issues while sending scores

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