|
|
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.
Customized
for You
Track
Your Progress
Practice
Pays
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Updated on: 22 Oct 2023, 10:44
Originally posted by AnuragSundriyal98 on 22 Oct 2023, 10:35.
Last edited by Bunuel on 22 Oct 2023, 10:44, edited 3 times in total.
Last edited by Bunuel on 22 Oct 2023, 10:44, edited 3 times in total.
Kudos
Bookmarks
C
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
15%
(low)
Question Stats:
80% (01:19) correct
20%
(02:03)
wrong
based on 181
sessions
History
Date
Time
Result
Not Attempted Yet
Many companies use automated telephone services: Callers hear a machine-generated voice and are able to select options using the numbers on the telephone keypad. Research shows that callers are more patient when the machine-generated voice is that of a woman. Thus, smaller companies that cannot afford an automated service should consider hiring women, rather than men, to interact with customers by phone.
Which of the following, if true, would be most damaging to the conclusion above?
(A) Automated telephone services are becoming cheaper and cheaper every year.
(B) Patient customers tend to order more products and return fewer products than impatient customers.
(C) A separate study indicated that the extra patience exhibited by callers is limited to interactions with an automated system.
(D) Some customers prefer automated systems to talking with a live person.
(E) On average, callers are only slightly more patient when interacting with a female voice, rather than a male voice, in an automated telephone system
Which of the following, if true, would be most damaging to the conclusion above?
(A) Automated telephone services are becoming cheaper and cheaper every year.
(B) Patient customers tend to order more products and return fewer products than impatient customers.
(C) A separate study indicated that the extra patience exhibited by callers is limited to interactions with an automated system.
(D) Some customers prefer automated systems to talking with a live person.
(E) On average, callers are only slightly more patient when interacting with a female voice, rather than a male voice, in an automated telephone system
22 Oct 2023, 10:37
Kudos
Bookmarks
Can anyone explain option (c), and explain why (A) and (e) are not answer?
27 Oct 2023, 10:06
Kudos
Bookmarks
AnuragSundriyal98
Argument Conclusion: Smaller companies that cannot afford an automated service should consider hiring women, rather than men, to interact with customers by phone based on the patience exhibited towards female automated voices.
(A) Automated telephone services are becoming cheaper and cheaper every year.
Eliminate: While this might hint that smaller companies could soon afford automated systems, it doesn't directly counter the argument's reasoning for hiring women over men for phone duties.
(B) Patient customers tend to order more products and return fewer products than impatient customers.
Eliminate: This option seems to support the idea of aiming for patient customers, but it doesn't directly address or counter the gender-based hiring suggestion of the argument.
(C) A separate study indicated that the extra patience exhibited by callers is limited to interactions with an automated system.
Pick: This directly challenges the foundation of the argument. If the extra patience shown is unique to interactions with automated systems, then hiring women based on voice-based patience from the automated system might not yield the desired results in a real-world scenario.
(D) Some customers prefer automated systems to talking with a live person.
Eliminate: This doesn't specifically counter the main point of the argument. Even if some prefer automation, the argument is about the gender of the voice when automation isn't an option.
(E) On average, callers are only slightly more patient when interacting with a female voice, rather than a male voice, in an automated telephone system.
Eliminate: This weakens the argument by suggesting that the difference in patience isn't significant. However, it doesn't counter the argument as directly as option (C) does since it still acknowledges a preference, even if minor, for a female voice.
