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Apr 2808:00 AM PDT
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12 Sep 2018, 10:14
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Hi guys. I gave gmat and got a 640 (Q-48 and V-29). I am disappointed as I had scored V-35, V-35, V-38 and V-38 on the gmat official prep tests. My test was interrupted twice during the verbal section (each time during the RC). The computer screen hanged and I had to leave the room to get the test administrator, who was sitting in the library. As a result, I lost some time on the test, became nervous and lost some more time on account of bad nerves. I've always managed to finish my verbal section before time and on test day I found myself rushing through the last few verbal questions. So, I have cancelled the 640 score and am planning to re-take Gmat. But this is not my ideal situation as B-school deadlines are approaching. 
I am at a loss of what to do. I never expected that I would have to re-take gmat on account of a bad verbal score as quant was always my weak area.
I am at a loss of what to do. I never expected that I would have to re-take gmat on account of a bad verbal score as quant was always my weak area.
12 Sep 2018, 14:11
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SS181990
Hello SS181990
I am sorry to hear you had such problems.
Clearly that was not your fault and clearly at least in my book, test conditions were not up to expected standard.
You should call GMAC and report that test center and what happened and request refund.
I dont know do you have grounds for refund as per GMAC policy, since I didnt investigate that, but as per pure logic, you as customer didnt get promised service or fair test conditions, that you paid for 250$.
In your place I would be adamant in asking for refund, or free scheduling of next test.
It is not your problem if equipment is old, computers are slow, they have spywares that slows them, IT guy does poor job or whatever....you paid for service and you expect quality.
GMAC and that particular center can solve between them, whos fault it is.
Reporting a complaint and breach of test conditions is even more important keeping in mind that this may not be the first time that is happening and nobody guarantees it will not happen again, when you or anybody else take/retake test.
GMAC may even be unaware of that test center poor business conducting, if you dont escalate.
Regarding your test score and next test, your verbal score was clearly an outlier influenced by interruptions, lost time and improper test conditions that affected your mind, concentration and nerves.
You will be on your zone V35-38+ next time, just keep up with good work and make sure you report and escalate this issue on several levels with GMAC if necessary, and request for them to bear the cost.
Good luck !
12 Sep 2018, 14:48
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Definitely would contact GMAC and professionally request a fair opportunity to take a standardized test under standardized conditions.
Good luck and sorry about this issue. Sucks.
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Good luck and sorry about this issue. Sucks.
Posted from my mobile device
We'll look forward to hearing good news about the retake! 
