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Massive drop in verbal score on test day

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Massive drop in verbal score on test day  [#permalink]

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New post 12 Sep 2018, 10:14
Hi guys. I gave gmat and got a 640 (Q-48 and V-29). I am disappointed as I had scored V-35, V-35, V-38 and V-38 on the gmat official prep tests. My test was interrupted twice during the verbal section (each time during the RC). The computer screen hanged and I had to leave the room to get the test administrator, who was sitting in the library. As a result, I lost some time on the test, became nervous and lost some more time on account of bad nerves. I've always managed to finish my verbal section before time and on test day I found myself rushing through the last few verbal questions. So, I have cancelled the 640 score and am planning to re-take Gmat. But this is not my ideal situation as B-school deadlines are approaching. :(

I am at a loss of what to do. I never expected that I would have to re-take gmat on account of a bad verbal score as quant was always my weak area.
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 12 Sep 2018, 14:11
SS181990 wrote:
Hi guys. I gave gmat and got a 640 (Q-48 and V-29). I am disappointed as I had scored V-35, V-35, V-38 and V-38 on the gmat official prep tests. My test was interrupted twice during the verbal section (each time during the RC). The computer screen hanged and I had to leave the room to get the test administrator, who was sitting in the library. As a result, I lost some time on the test, became nervous and lost some more time on account of bad nerves. I've always managed to finish my verbal section before time and on test day I found myself rushing through the last few verbal questions. So, I have cancelled the 640 score and am planning to re-take Gmat. But this is not my ideal situation as B-school deadlines are approaching. :(

I am at a loss of what to do. I never expected that I would have to re-take gmat on account of a bad verbal score as quant was always my weak area.



Hello SS181990


I am sorry to hear you had such problems.

Clearly that was not your fault and clearly at least in my book, test conditions were not up to expected standard.

You should call GMAC and report that test center and what happened and request refund.

I dont know do you have grounds for refund as per GMAC policy, since I didnt investigate that, but as per pure logic, you as customer didnt get promised service or fair test conditions, that you paid for 250$.

In your place I would be adamant in asking for refund, or free scheduling of next test.

It is not your problem if equipment is old, computers are slow, they have spywares that slows them, IT guy does poor job or whatever....you paid for service and you expect quality.

GMAC and that particular center can solve between them, whos fault it is.

Reporting a complaint and breach of test conditions is even more important keeping in mind that this may not be the first time that is happening and nobody guarantees it will not happen again, when you or anybody else take/retake test.

GMAC may even be unaware of that test center poor business conducting, if you dont escalate.

Regarding your test score and next test, your verbal score was clearly an outlier influenced by interruptions, lost time and improper test conditions that affected your mind, concentration and nerves.

You will be on your zone V35-38+ next time, just keep up with good work and make sure you report and escalate this issue on several levels with GMAC if necessary, and request for them to bear the cost.


Good luck ! ;)
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 12 Sep 2018, 14:48
Definitely would contact GMAC and professionally request a fair opportunity to take a standardized test under standardized conditions.

Good luck and sorry about this issue. Sucks.

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Re: Massive drop in verbal score on test day  [#permalink]

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New post 12 Sep 2018, 19:24
Hi SS181990

Sorry to hear about that, i have first hand experience of this kind of a situation & i can attest to the fact that it really throws you off track. Its not just the mental stress, but you also loose precious time. Each time there is an interruption in the test, there is a high probability of you committing an error. It certainly is a deviation from the standardized test format promised by GMAC. I faced a similar situation just a few days ago, with a similar outcome as yours.

I filed an incident report with the help of the exam center managers, immediately after my test. I have also spoken to Pearson Vue Customer Service & written emails to them. The Pearson Vue team has escalated my case to the Technical team for investigation & have promised a revert on the situation by Friday. However i have been pressing them to expedite the investigation.

I would suggest, if you have not done already, then immediately write an email to Pearson Vue Customer Service & detail the incident. I also suggest you to get in touch with the Pearson Vue exam center managers & ask them if they can file an incident report, as they are the witness to the technical issue.

Let me know, if you need further assistance. Feel free to PM me.


Regards,
GyM
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 14 Sep 2018, 10:04
SS181990 wrote:
...I had to leave the room to get the test administrator, who was sitting in the library.

What?!?! That's messed up.

Wow, I'm so sorry that you had to go through this. bb and billionaire GyMrAT are 100% correct -- that's an unfair testing irregularity, and GMAC should offer you a free retake. And Pearson VUE definitely needs to retrain somebody. :|

Think of this as a beautiful opportunity to hang out with us in the verbal forums for an extra week or two. :-) We'll look forward to hearing good news about the retake!
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 14 Sep 2018, 17:14
Hi SS181990,

I’m sorry to hear how things went on test day. I agree that you should reach out to GMAC right away to schedule another GMAT. Once you hear back, please let us know.
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 20 Sep 2018, 05:03
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Got a response from Pearson

This email is in regards to your recent GMAT exam. We were informed about the technical issue raised by you during the exam. We have reviewed the exam and found that all items were presented, viewed, answered and recorded with no time loss and no errors logged.

Basis on the technical review, we would not be able to provide you with an exception this time.

____________________

Clearly having to leave your desk to find the test administrator is not time lost during a test.
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 20 Sep 2018, 05:31
Anyone has any idea why my situation has not been considered as time loss or errors logged. I'm very confused by their response. I'm not sure what it means.
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Re: Massive drop in verbal score on test day  [#permalink]

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New post 23 Sep 2018, 21:36
I don't know why, but I am able to score V35-V37 on GMAC official practice exams, but on the real tests, I can only pull V30 or V31 as well
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Re: Massive drop in verbal score on test day &nbs [#permalink] 23 Sep 2018, 21:36
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