Master List of Issues with Online GMAT Prep Software

Question

This is a collection of all the problems, issues, errors, reports, etc with the GMAT Prep Online software.

Trying to keep track of all of them in one place. Feel free to add. Thx. https://gmatclub.com/forum/issues-with- ... 64989.html https://gmatclub.com/forum/gmat-prep-on ... 68100.html https://gmatclub.com/forum/gmat-prep-so ... 70800.html https://gmatclub.com/forum/new-gmat-off ... 65002.html https://gmatclub.com/forum/new-gmatprep ... 69771.html https://gmatclub.com/forum/gmat-softwar ... 71199.html Outage of GMAT Prep platform reported on Jul 31 and Aug 1, 2018 IR cannot be accessed showing error es002 , reported on Aug 1, 2018 GMAT Prep platform is unavailable reported on Aug 4th Unable to load questions Reported Aug 24

bb · Answer

The list of of issues with GMAT Prep online platform has been updated. Thank you.

~Working as a free bug tracker for GMAC

dabaobao · Answer

Just adding this here as well for tracking (Not sure if it's already included in the list on top): https://gmatclub.com/forum/extremely-fr ... 74297.html

prihriv · Answer

seems something is getting changed ...

AjiteshArun · Answer

The amount of downtime they've had to schedule is... a lot. I hope they're almost there.

div458 · Answer

I am facing an issue while giving gmat mock tests. While moving from one question to next question, it shows "Please wait.. Your question is being evaluated". Usually it freezes for atleast 2 to 3 seconds on every verbal question. But on some questions it froze up to 1-2 minutes. Moreover the timer doesn't stop in the background when it freezes. This way i'm losing time on each question which is impacting my overall time for Verbal section.

Does anyone know a solution for this issue. I have an exam scheduled in few days and I want to practice from official exams.

Does anyone know a solution for this issue. I have an exam scheduled in few days and I want to practice from official exams.

Penguino · Answer

I'm not able to download the software. Whenever I click "Download Now" it takes me to the "GMAT Official Starter Kit + Practice Exams 1 & 2 (Free)" page instead of downloading the actual software. Is GMAT making a forced pushed for Online? What happens to the QP and EP already purchased?

AjiteshArun · Answer

Take a look at  this post  and  this post . I think some of your questions have been answered there.

poojak2099 · Answer

Getting the error "Signature verification process failed" when I click on "review your responses" of an attempted GMAT PREP Test. 
Have mailed the support desk but no response yet.

talllife · Answer

I am also met with the Signature verification process failed error. It is very frustrating! I have tried multiple computers and multiple browsers and the error persists.

GowriPrakash · Answer

I am getting the same "Signature verification process failed" error. Please help.

lifeisaride55 · Answer

glad to hear i am not the only one to get "Signature verification process failed" error....

04yuc1 · Answer

I contacted GMAT who said they deployed a fix to "Signature verification process failed" yesterday however today I am still receiving the error, is anyone elses experiencing the same?

GowriPrakash · Answer

Hi  04yuc1 ,
The problem was sorted on 4th November. If you are still facing issues, try this  https://gmac.zendesk.com/hc/en-us/articles/360056669514-GMAT-Official-Practice-Signature-verification-process-failed

Kwanbube · Answer

I have a GMAT online test right now, but I cannot access to mba . com. Also I contact support team via mail, but not get any response. What should I do?

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Master List of Issues with Online GMAT Prep Software

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