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GMAT software stuck on "please wait"

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GMAT software stuck on "please wait"  [#permalink]

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New post 21 Jul 2018, 13:01
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I was taking a GMAT prep exam today and about 20 minutes into my first section, everytime i submitted an answer the screen would say "Please wait evaluating answer" for almost 10 seconds while the clock in the background would still count down. That happened for the next few questions getting stuck on that screen longer each time. Then finally it just sticks on please wait and I cant get out of the window and had to close my exam. Now I've essentially wasted an exam. Anyone else have this issue?
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 25 Jul 2018, 10:28
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Hi teamryan15,

Over the last few weeks, I’ve read about various bugs that have been happening with the online GMAC practice exams. Have you given GMAC a call to discuss the issue?
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 28 Jul 2018, 15:19
Hi Scott,

I will try calling. I sent an email days ago and have not received a response.
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 28 Jul 2018, 15:34
Sorry to hear about your issue as well. It seems the new GMAT Prep Online Softare is a very leaky boat. I have decided to collect some issue reports for "fun" in one place to give you an idea of how much support issues they are dealing with. I would usually say "Enjoy" but I think that's wildly inappropriate here: https://gmatclub.com/forum/master-list- ... 71874.html
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 02 Sep 2018, 21:46
I faced the same issue a few days ago. Reached out to GMAC, but they haven't responded yet.

Posted from my mobile device
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 02 Sep 2018, 21:57
kunal4512 wrote:
I faced the same issue a few days ago. Reached out to GMAC, but they haven't responded yet.
And I doubt they will, except to offer very general responses.
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New post 02 Sep 2018, 23:07
AjiteshArun wrote:
kunal4512 wrote:
I faced the same issue a few days ago. Reached out to GMAC, but they haven't responded yet.
And I doubt they will, except to offer very general responses.


Ouch.
I held off buying exam packs #3 and #4 because of this problem. Guess I'll stick to MGMAT CATs for now.
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 02 Sep 2018, 23:36
Since it seems they have just disabled ability to install the GMAT Prep Software, and the online system is buggy, this seems to leave us with fewer and fewer options.
I tried installing versions of GMAT Prep from previous editions - all the way back to 2012, and that's the only version that seems to be working: GMAT Prep 2.1.277

Good News: it works!

http://gmatclub.com/static/files/GMATPrep-2.1.277.exe

This version was the first one released after GMAT was updated to include IR.
This version does NOT require logging in to mba.com


Bad News: I can't activate any QP's or EP's
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 08 Sep 2018, 10:28
Just took another exam through the website and lost about 2 minutes on verbal because of the loading screen. Ended up not finishing my test because of it. Emailed them with no response.
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 09 Sep 2018, 08:29
Hope the screen will not make me wait in the GMAT Test Center. Or is it the same there?
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 09 Sep 2018, 18:48
1to89 wrote:
Hope the screen will not make me wait in the GMAT Test Center. Or is it the same there?
The infrastructure behind the actual GMAT is a lot better, so you are unlikely to face this problem during your test.

At least as long they don't decide to move the actual GMAT to the new GMATPrep platform ;)
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 21 Sep 2018, 11:36
GMAC replied, they have fixed the issue. The delay has reduced from ~10-15 seconds per question to ~1-2 seconds per question for me.

Will test again when I take the next practice test in the next few days.
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GMAT software stuck on "please wait"  [#permalink]

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New post 29 Sep 2018, 07:47
I faced this issue today in practice exam 1. I don't think this is fixed as they claim. :(
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 30 Oct 2018, 18:53
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Has anyone figured out how to fix this or get past it? I just finished my final practice exam before my real exam on Saturday and it's frozen on "Please wait..
Your question is being evaluated" after I submit my AWA.
I tried quitting and reopening it, restarting chrome, clearing the cache, and a different browsers. I could really use my score from this so I'm pretty pissed off.
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 01 Nov 2018, 17:00
Have you reached out to the folks at GMAC to troubleshoot the issue?
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 01 Nov 2018, 17:34
I did. They're working on it. I was just hoping someone would have a quick fix.
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Re: GMAT software stuck on "please wait"  [#permalink]

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New post 04 Nov 2018, 13:34
grilli36 wrote:
Has anyone figured out how to fix this or get past it? I just finished my final practice exam before my real exam on Saturday and it's frozen on "Please wait..
Your question is being evaluated" after I submit my AWA.
I tried quitting and reopening it, restarting chrome, clearing the cache, and a different browsers. I could really use my score from this so I'm pretty pissed off.


I just experienced the same. exact. issue. I'm livid that I essentially wasted 3+ hours and have no concept of how I did!?

I don't have time to do additional practice exams prior to test day. What a friggin joke! The page won't even let you reload or anything. It's simply showing an icon of a book with its pages flipping in the center of the webpage while it says "Please wait, your question is being evaluated". It has been 10 minutes with this up already. What a waste!!!
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