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Matre d': We need to replace the point of sale terminals our servers u

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Matre d': We need to replace the point of sale terminals our servers u  [#permalink]

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New post 06 Oct 2019, 09:28
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E

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  5% (low)

Question Stats:

85% (01:21) correct 15% (01:47) wrong based on 180 sessions

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Matre d': We need to replace the point of sale terminals our servers use to place orders with the kitchen. The existing units are too complicated and slow service to our customers. New terminals would speed order delivery by 18 percent.

Restaurant Manager: No, we should keep the existing terminals. We can give our staff more training in the existing terminals. A new system would be too expensive.

Matre d': That won't work. The staff has already been well trained in our current system and their speed has not increased any.

Which of the following best describes the reasoning the Matre d' uses to respond to the Restaurant Manager?

A. He attacks the Restaurant Manager's ability to appreciate the pressures facing a server in a fine dining restaurant.

B. He disputes the Manager's claim that a new system would be too expensive.

C. The Matre d' claims that a new system would increase customer satisfaction.

D. The Matre d_ claims that additional staff training would be too expensive.

E. The Matre d' attacks the Manager's assumption that further training would increase efficiency with the existing system.

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Re: Matre d': We need to replace the point of sale terminals our servers u  [#permalink]

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New post 15 Jan 2020, 03:50
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This is another good basic question to getting started in method of reasoning questions.

Matre d': We need to replace the point of sale terminals our servers use to place orders with the kitchen. The existing units are too complicated and slow service to our customers. New terminals would speed order delivery by 18 percent.

This says Matre d' wants new terminal

Restaurant Manager: No, we should keep the existing terminals. We can give our staff more training in the existing terminals. A new system would be too expensive.

This says Manager is not up for Matre d' idea . We should ask why . Manager explains we can train the employees to be more productive, that is, employees should use less time, besides manager says the cost is too high for new terminal.

Matre d': That won't work. The staff has already been well trained in our current system and their speed has not increased any.

This counters manager's argument by saying that employees have already been well trained and that has not worked. Likely the terminal is slow of hanging or some other reason. So using existing systems wont work. This is Matre d' conclusion.

Which of the following best describes the reasoning the Matre d' uses to respond to the Restaurant Manager?

A. He attacks the Restaurant Manager's ability to appreciate the pressures facing a server in a fine dining restaurant. - Well no. Matre D' does not attack Manager's ability to appreciate the pressure facing a server in the restaurant hall. He simply says the current system wont just cut it now. We need new ones.

B. He disputes the Manager's claim that a new system would be too expensive. - No again. Matre D' is not disputing that he needs, may be, a top of line touch screen terminal for waiters to place order from.

C. The Matre d' claims that a new system would increase customer satisfaction. No, customer satisfaction is not discussed.

D. The Matre d_ claims that additional staff training would be too expensive. _ Again No. We need something that says Matre D is not agreeing with the idea that training will increase productivity.

E. The Matre d' attacks the Manager's assumption that further training would increase efficiency with the existing system. - Bingo. This is what Matre d' is doing with his argument.
E it is.
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Re: Matre d': We need to replace the point of sale terminals our servers u   [#permalink] 15 Jan 2020, 03:50
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Matre d': We need to replace the point of sale terminals our servers u

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