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Matre d': We need to replace the point of sale terminals our servers u

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Matre d': We need to replace the point of sale terminals our servers u  [#permalink]

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New post 06 Oct 2019, 10:28
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Difficulty:

  5% (low)

Question Stats:

93% (01:24) correct 7% (02:04) wrong based on 98 sessions

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Matre d': We need to replace the point of sale terminals our servers use to place orders with the kitchen. The existing units are too complicated and slow service to our customers. New terminals would speed order delivery by 18 percent.

Restaurant Manager: No, we should keep the existing terminals. We can give our staff more training in the existing terminals. A new system would be too expensive.

Matre d': That won't work. The staff has already been well trained in our current system and their speed has not increased any.

Which of the following best describes the reasoning the Matre d' uses to respond to the Restaurant Manager?

A. He attacks the Restaurant Manager's ability to appreciate the pressures facing a server in a fine dining restaurant.

B. He disputes the Manager's claim that a new system would be too expensive.

C. The Matre d' claims that a new system would increase customer satisfaction.

D. The Matre d_ claims that additional staff training would be too expensive.

E. The Matre d' attacks the Manager's assumption that further training would increase efficiency with the existing system.

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Re: Matre d': We need to replace the point of sale terminals our servers u  [#permalink]

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New post 03 Dec 2019, 01:37
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Re: Matre d': We need to replace the point of sale terminals our servers u   [#permalink] 03 Dec 2019, 01:37
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Matre d': We need to replace the point of sale terminals our servers u

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