Not able to access my original ID

bb ,I am unable to access my original ID Kapil1995.

The reason given is kudos cheating.

But I have not done anything ,I have mailed to mail@gmatclub<dot<com and support@gmatclub<dot<com regarding same ,but its been 7 days no reply .

bb Can you please answer the following questions ? : 

1.I have been active for 2.5 years on GMATClub and contributed a lot by posting on various topics and answered many questions too in those 2.5 years .That lead me to the PLATINUM tier with almost 450 points .Then why would I do kudos cheating for just 5 to 10 points ? If you look at all this account related kudos are from the last 20 days only ,when I got notification of the same multiple times I was cautious But when I checked on that particular post They were not coming from Kudos but BOOKMARKS ,So I was not serious about reporting it .

Regarding IP address

2.Due to online privacy , I have started using Tor browser and VPN to protect myself from fraudulent attacks.My ISP is Jio networks which have almost 420 millions subscribers ,the same IP address can be assigned by the ISP to two different people.ISP like Jio ,Cellular phone company, have a limited set of Internet Gateway and might actually use NAT under some circumstance.ISP can't assign one Public IP to each customer ,They have dynamic IP.Also sometimes I browse GMATCLUB from my company laptop in office ,which uses LAN for internet ,there can be other people in my office using GMATClub too .So ,It is possible that other account having same IP browsing GMATClub .

I know having millions of users , It won't affect GMATClub to ban 1 account BUT if you see through my lenses that 1 account I have nourished for 2.5 years gone just a blink of an eye that hurts.

Hope you consider my request very sincerely & give back access to GMATClub .Eagerly awaiting for the Christmas Competition.