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Order #84702 Excess 386USD charged

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Joined: 26 Oct 2018
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Order #84702 Excess 386USD charged  [#permalink]

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New post 26 Oct 2018, 13:37
I received an email today which offered me verbal online course for 179USD. I wanted to pay and sign up for that course but 565USD have been debited from my account. Maybe some products have been added either automatically or by mistake while entering the username and password after checking out through the link in the email (which contained offer) though only verbal online course has been activated in my account.
Therefore I humbly request you to refund the excess money charged i.e. Amount charged less cost of verbal online i.e. 565USD - 179USD = 386USD

Attached below is the message from my bank and the screenshots of the offer received on email and course activated i.e. only verbal online.

USD565.00 was spent on your SBI Card ending 3382 at E-GMAT COM on 26/10/18. Available Credit Limit: Rs.147,751.98.

Hoping for a positive response from you as early as possible. It is a lot of money for me and my family and I have not been able to focus on my learning after this transaction. Please help. I have emailed the support team and have not received any response from their side.
Vinamra Jain
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Re: Order #84702 Excess 386USD charged  [#permalink]

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New post 26 Oct 2018, 15:37
Hi. I would contact eGMAT directly by emailing support@e-gmat.com - they usually reply pretty quickly and within 24 hrs.
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Re: Order #84702 Excess 386USD charged  [#permalink]

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New post 26 Oct 2018, 21:15
I have sent an email already to the support team. In fact I have sent an email to almost everyone including their CEO Mr Rajat, Co founder Miss Payal Tandon and the personal coach allotted Miss Jessica. But I have not received any reply yet. I can't even concentrate on my exam as it is a too big amount for me.

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Re: Order #84702 Excess 386USD charged  [#permalink]

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New post 27 Oct 2018, 20:07
vinamrajain68 wrote:
I have sent an email already to the support team. In fact I have sent an email to almost everyone including their CEO Mr Rajat, Co founder Miss Payal Tandon and the personal coach allotted Miss Jessica. But I have not received any reply yet. I can't even concentrate on my exam as it is a too big amount for me.

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vinamrajain68

I would suggest you wait until its Monday in the US. They have replied to my queries within 24 hrs on a weekday. So, I guess the weekend is the reason you haven't received any reply yet.
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Re: Order #84702 Excess 386USD charged   [#permalink] 27 Oct 2018, 20:07
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