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25 Jan 2006, 03:23
Kudos
Bookmarks
Disclaimer: Probably of limited interest to anybody not living in Japan.
I was familiar with the ProMetrics/ETS setup in Tokyo and I expected Pearson to provide similar service. Wrong! Went to mba.com and the only contact info they provide for all of Asia are overseas long-distance numbers in China, India and Australia. I couldn't even determine the locations of the new test centers in my area -- one in Tokyo and another in Yokohama. Only options are to call overseas or fill out a form with desired dates and times and submit it (and hope for the best). ProMetrics had testing slots all weekend long - Pearson does not. I will have to take time off from work to do the test. I won't know if I'm ready to test weeks in advance. I need to call up on short notice, find out what slots they have available and make a reservation - especially if I have to pay $250. This isn't a hotel reservation that can be easily changed.
Eventually I found a phone number posted (accidentally?) on the Pearson website. It is: 03-5214-0888. They will talk to you and provide directions, but that's about it. No registration allowed. Office hours are 0900-1800 JST.
Tokyo location is near JR Yotsuya and Kojimachi subway stations. Yokohama location is near JR Kannai station. I would think Japan is #3 (or close to it) in terms of numbers of foreign nationals taking the GMAT - but Pearson's lack of customer service ignores this fact.
Unsatisfactory.
I was familiar with the ProMetrics/ETS setup in Tokyo and I expected Pearson to provide similar service. Wrong! Went to mba.com and the only contact info they provide for all of Asia are overseas long-distance numbers in China, India and Australia. I couldn't even determine the locations of the new test centers in my area -- one in Tokyo and another in Yokohama. Only options are to call overseas or fill out a form with desired dates and times and submit it (and hope for the best). ProMetrics had testing slots all weekend long - Pearson does not. I will have to take time off from work to do the test. I won't know if I'm ready to test weeks in advance. I need to call up on short notice, find out what slots they have available and make a reservation - especially if I have to pay $250. This isn't a hotel reservation that can be easily changed.
Eventually I found a phone number posted (accidentally?) on the Pearson website. It is: 03-5214-0888. They will talk to you and provide directions, but that's about it. No registration allowed. Office hours are 0900-1800 JST.
Tokyo location is near JR Yotsuya and Kojimachi subway stations. Yokohama location is near JR Kannai station. I would think Japan is #3 (or close to it) in terms of numbers of foreign nationals taking the GMAT - but Pearson's lack of customer service ignores this fact.
Unsatisfactory.
25 Jan 2006, 07:09
Kudos
Bookmarks
Pat, I understand your frustration. The former Prometric center in Umeda called the US Consulate to confirm my identity before allowing me to enter the testing room. Now that ETS is extinct, Pearson has moved to another location and the directions/contact information are vague at best. Nevertheless, a colleague recently registered with the new center and is scheduled to take the GMAT there this weekend, so I am almost 100% sure that the test can be taken in Kansai (and probably Tokyo).
Ganbatte ne!
Matt
Ganbatte ne!
Matt
