Last visit was: 15 Sep 2026, 15:06 It is currently 15 Sep 2026, 15:06
Home
Messages
Tests
Schools
Events
Close
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Go to My Error Log Learn more
Close
Request Expert Reply
Confirm Cancel
Back to Forum
Create Topic
User avatar
psr3458
User avatar
Joined: 09 Jun 2011
Last visit: 09 Nov 2015
Posts: 6
Own Kudos:
5
Given Kudos: 19
Status:Durham
Affiliations: AIChE, AAEES, EIT
Location: United States (NC)
GPA: 3.8
WE:Consulting (Consulting)
Posts: 6
Kudos: 5
New Version of GMATPrep installation error Updated on: 27 Mar 2013, 12:13
Originally posted by psr3458 on 27 Mar 2013, 10:24.
Last edited by psr3458 on 27 Mar 2013, 12:13, edited 2 times in total.
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi everyone,

Rebecca (Official GMAT Rep from GMAC) has mentioned about the latest version of GMATPrep in the link given below.
new-gmatprep-update-version-149820.html


I have downloaded it and installed on my Windows 7 laptop. When I had entered my mba.com site email user id and password, an unknown error screen is appearing.I had uninstalled the file, restarted the machine, then installed the GMATPrep again. But, the same screen is showing up again.

I'm able to log in to the mba.com sit with my email id and password.

Please see the attached image.

Can some one please look in to this issue?

Thanks.
Attachments

GMATPRep Error.jpg
GMATPRep Error.jpg [ 101.7 KiB | Viewed 7289 times ]

User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 15 Sep 2026
Posts: 43,748
Own Kudos:
85,254
Given Kudos: 24,953
Location: United States
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 43,748
Kudos: 85,254
New Version of GMATPrep installation error 27 Mar 2013, 10:27
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Did you have the previous version installed or was it a clean install?


Edit: Mine was an upgrade from the previous edition and I have the same issue - Unknown Error
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 15 Sep 2026
Posts: 43,748
Own Kudos:
85,254
 [1]
Given Kudos: 24,953
Location: United States
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 43,748
Kudos: 85,254
 [1]
New Version of GMATPrep installation error 27 Mar 2013, 10:32
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
I have emailed the GMAC representative with the message and the issue - stay tuned please.
User avatar
psr3458
User avatar
Joined: 09 Jun 2011
Last visit: 09 Nov 2015
Posts: 6
Own Kudos:
5
Given Kudos: 19
Status:Durham
Affiliations: AIChE, AAEES, EIT
Location: United States (NC)
GPA: 3.8
WE:Consulting (Consulting)
Posts: 6
Kudos: 5
New Version of GMATPrep installation error 27 Mar 2013, 10:41
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Thanks for the quick reply BB. Appreciate your help. I had the previous version installed first. Uninstalled the old version, deleted the files then tried to install the latest GMATPrep.
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 15 Sep 2026
Posts: 43,748
Own Kudos:
85,254
Given Kudos: 24,953
Location: United States
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests
Expert
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 43,748
Kudos: 85,254
New Version of GMATPrep installation error 27 Mar 2013, 10:56
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Just heard back from the GMAC:

Quote:
Hi BB,

Thanks for your note. I’m having our team look into it immediately and will get back to you with an update shortly

Best regards,
XXX
Show more
User avatar
igloo
User avatar
Joined: 06 Dec 2011
Last visit: 17 Jun 2013
Posts: 79
Own Kudos:
197
Given Kudos: 41
Status:prepping all the way !
Location: India
Concentration: Entrepreneurship, Finance
Schools: ISB '15
GPA: 3.49
WE:Analyst (Computer Software)
Schools: ISB '15
Posts: 79
Kudos: 197
New Version of GMATPrep installation error 27 Mar 2013, 11:34
Kudos
Add Kudos
Bookmarks
Bookmark this Post
I am having the same error too. Waiting for a fix ! I have gmatprep 1.0 and gmatprep 2.1.xxx installed and running fine before. today when i tried to upgrade gmatprep 2.1 to 2.2 , i was having the same error as above
avatar
rebeccaloades
avatar
Official GMAC Representative
Joined: 19 Mar 2012
Last visit: 26 Feb 2018
Posts: 11
Own Kudos:
5
 [2]
Expert
Expert reply
Posts: 11
Kudos: 5
 [2]
New Version of GMATPrep installation error 27 Mar 2013, 11:39
2
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca
User avatar
vickymancer07
User avatar
Joined: 18 Dec 2012
Last visit: 07 Jul 2014
Posts: 21
Own Kudos:
7
Given Kudos: 1
Location: Singapore
Concentration: Strategy, Entrepreneurship
GMAT 1: 620 Q48 V27
WE:Supply Chain Management (Energy)
GMAT 1: 620 Q48 V27
Posts: 21
Kudos: 7
New Version of GMATPrep installation error 28 Mar 2013, 00:31
Kudos
Add Kudos
Bookmarks
Bookmark this Post
While installing the GMAT prep software yesterday and got a weird "Error 2 : Specified file not found,unable to start NLS service" .

I resolved the issue by myself but in case you guys run into it ,perform the below :

1)Go to services ( type "services.msc" in your Run box)
2) Make sure your windows event log service under "services" is in running mode. If not,just start it.
3)Make sure your NLS( Network List service) is in running mode. If not,just start it.

After you checked the below, try installing the package again.

Cheers,
Viv
User avatar
igloo
User avatar
Joined: 06 Dec 2011
Last visit: 17 Jun 2013
Posts: 79
Own Kudos:
197
Given Kudos: 41
Status:prepping all the way !
Location: India
Concentration: Entrepreneurship, Finance
Schools: ISB '15
GPA: 3.49
WE:Analyst (Computer Software)
Schools: ISB '15
Posts: 79
Kudos: 197
New Version of GMATPrep installation error 28 Mar 2013, 11:47
Kudos
Add Kudos
Bookmarks
Bookmark this Post
rebeccaloades
Hi, this is Rebecca Loades from GMAC. The 'other' Rebecca shared your post with me and asked me to investigate the issue.

We've uncovered a temporary problem with the user authentication service and are looking into it as I type. It should be online again soon so please try again later.

Apologies for the error, it will be resolved soon.

Cheers,
Rebecca
Show more

Thank you ! the error is fixed this morning !
hmm I took a practice test ( 300 score of course with random answer selections ). Awesome, I could review the test at any later date even if i exit the software after completing the test. No need of saving screenshots anymore ! Of course I loved the timing feature that is just awesome where it graphically shows the time taken per section and for each problem !

The only feature I can request of next update is the difficulty level of each problem in a review screen after taking a test !

Great Work GMAC !!!! Kudosss
avatar
sentujha
avatar
Joined: 31 Oct 2014
Last visit: 06 Apr 2016
Posts: 1
Given Kudos: 4
Posts: 1
Kudos: 0
New Version of GMATPrep installation error 19 Nov 2014, 01:32
Kudos
Add Kudos
Bookmarks
Bookmark this Post
I am facing similar issue in installing the GMAT Prep software over MacOSX version 10.9.5
Is there any way to troubleshoot the error.
Attachments

Screen Shot 2014-11-19 at 1.58.23 pm.png
Screen Shot 2014-11-19 at 1.58.23 pm.png [ 266.96 KiB | Viewed 3803 times ]

Moderator:
MBAACCOUNT2025
General GMAT Forum Moderator
492 posts