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Problem of accessing E-gmat from Android devices

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Problem of accessing E-gmat from Android devices  [#permalink]

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New post 10 Sep 2018, 05:09
Hi everyone,
Is some one facing any issue while accessing E-gmat video files from mobile. Files are playing fine on my laptop while on my mobile(Android) , either video or some time audio is not coming for some files. I have raised this issue with E-gmat support staff 15-20 days ago, after every follow-up I am getting a repeating response that we have identified the problem & will rectify it soon.
I generally study while commuting or in some other leisure time, so cannot use laptop.
This is affecting my schedule,can any one suggest a way out, I am getting tired of egmat support team.
Thanks,
Gaurav

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Problem of accessing E-gmat from Android devices  [#permalink]

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New post 12 Sep 2018, 09:41
GAURAV1113 - thank you for being a student. I apologize for this issue you are facing. From our internal testing, we have discovered that all files work fine on mobile provided you start them afresh. While starting afresh, all the animations, the audio, the in-place quizzes, and the logic on the result screen works perfectly.

The only issue we have been able to replicate is one in which you "resume" a file rather than start it "afresh". This issue impacts fewer than 20% of the files and we are working actively to fix this. Therefore, I would recommend that you don't "resume" the files, rather than start them afresh. This will ensure that you are able to study un-interruptedly.

What caused this issue?


Every file that we published worked perfectly at the time of release. However, updates to the HTML5 standard have impacted the "resume" functionality in some files.

We do have a fix on the issue and shall be deploying it in near future. However, to ensure uninterrupted learning, make sure that you start files afresh until then.

I hope this helps!!

Regards,

Rajat Sadana
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Problem of accessing E-gmat from Android devices  [#permalink]

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New post 12 Sep 2018, 18:40
egmat wrote:
GAURAV1113 - thank you for being a student. I apologize for this issue you are facing. From our internal testing, we have discovered that all files work fine on mobile provided you start them afresh. While starting afresh, all the animations, the audio, the in-place quizzes, and the logic on the result screen works perfectly.

The only issue we have been able to replicate is one in which you "resume" a file rather than start it "afresh". This issue impacts fewer than 20% of the files and we are working actively to fix this. Therefore, I would recommend that you don't "resume" the files, rather than start them afresh. This will ensure that you are able to study un-interruptedly.

What caused this issue?


Every file that we published worked perfectly at the time of release. However, updates to the HTML5 standard have impacted the "resume" functionality in some files.

We do have a fix on the issue and shall be deploying it in near future. However, to ensure uninterrupted learning, make sure that you start files afresh until then.

I hope this helps!!

Regards,

Rajat Sadana
Hi Rajat,
I am sorry to tell you that you are not correct on this one. Same resolution was given by your team also, however it doesn't work. I just tried this solution again, i.e, I tried to start afresh some of the files. However, for one file -module 2.6, I am facing the similar issue. Audio is available but animation & other things are not.
Please try to look in this file, I am sure you will be able to reproduce the issue.
As I mentioned earlier this issue is stretching now from a month. I am sure other students would be facing similar issue. I hope i don't have to struggle any further & egmat team will come with some solution in couple of days.
T&R,
Gaurav

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Re: Problem of accessing E-gmat from Android devices  [#permalink]

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New post 12 Sep 2018, 21:33
GAURAV1113 - I assume you are talking about SV Application (2.6) file. I just tried the file on my cell phone. I started it afresh and it worked fine. There was no lag. The audio and video were in sync. Are you sure that you are starting the file afresh?

Also, just in the last one week, we had 23K+ sessions on mobile. No one else has complained about SV application file. As a test, can you try accessing this file from another mobile device?

-Rajat
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Re: Problem of accessing E-gmat from Android devices  [#permalink]

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New post 28 Sep 2018, 01:12
egmat wrote:
GAURAV1113 - I assume you are talking about SV Application (2.6) file. I just tried the file on my cell phone. I started it afresh and it worked fine. There was no lag. The audio and video were in sync. Are you sure that you are starting the file afresh?

Also, just in the last one week, we had 23K+ sessions on mobile. No one else has complained about SV application file. As a test, can you try accessing this file from another mobile device?

-Rajat
Hello Rajat sir,
Sorry for replying late, I was not accessing e-gmat site since your last reply. Today I have faced the similar issue again, module 2.1 of critical reasoning is having problem. Audio is only coming, video is not. I tried to access the same file from different Android device with my login as per your suggestions ,but faced the same problem.
I am not sure how this problem is not reproducing at your end, may be it is not reflecting with your login I'd, but believe me I am not exaggerating any of the problem. I am sure that you will understand my trouble, I just cannot move ahead with next file if I am not done with previous files. Please help.
GAURAV

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Re: Problem of accessing E-gmat from Android devices  [#permalink]

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New post 28 Sep 2018, 03:01
GAURAV1113 wrote:
egmat wrote:
GAURAV1113 - I assume you are talking about SV Application (2.6) file. I just tried the file on my cell phone. I started it afresh and it worked fine. There was no lag. The audio and video were in sync. Are you sure that you are starting the file afresh?

Also, just in the last one week, we had 23K+ sessions on mobile. No one else has complained about SV application file. As a test, can you try accessing this file from another mobile device?

-Rajat
Hello Rajat sir,
Sorry for replying late, I was not accessing e-gmat site since your last reply. Today I have faced the similar issue again, module 2.1 of critical reasoning is having problem. Audio is only coming, video is not. I tried to access the same file from different Android device with my login as per your suggestions ,but faced the same problem.
I am not sure how this problem is not reproducing at your end, may be it is not reflecting with your login I'd, but believe me I am not exaggerating any of the problem. I am sure that you will understand my trouble, I just cannot move ahead with next file if I am not done with previous files. Please help.
GAURAV

Sent from my Redmi Note 5 using GMAT Club Forum mobile app
Hi Rajat sir,
Your team is acknowledging that problem still persist. After exchange of 15-16 mails in last one month , I am doubting my decision to take E-gmat subscription, even now your team is insisting that I should access E-gmat content through laptop. As per them ,on weekends I shall stay at home & study on laptop.

23k students doesn't share my problem, I am unsure how others are not having problem ,when your support staff is accepting that problem is not resolved.





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Re: Problem of accessing E-gmat from Android devices  [#permalink]

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New post 01 Oct 2018, 04:55
GAURAV1113 wrote:
GAURAV1113 wrote:
egmat wrote:
GAURAV1113 - I assume you are talking about SV Application (2.6) file. I just tried the file on my cell phone. I started it afresh and it worked fine. There was no lag. The audio and video were in sync. Are you sure that you are starting the file afresh?

Also, just in the last one week, we had 23K+ sessions on mobile. No one else has complained about SV application file. As a test, can you try accessing this file from another mobile device?

-Rajat
Hello Rajat sir,
Sorry for replying late, I was not accessing e-gmat site since your last reply. Today I have faced the similar issue again, module 2.1 of critical reasoning is having problem. Audio is only coming, video is not. I tried to access the same file from different Android device with my login as per your suggestions ,but faced the same problem.
I am not sure how this problem is not reproducing at your end, may be it is not reflecting with your login I'd, but believe me I am not exaggerating any of the problem. I am sure that you will understand my trouble, I just cannot move ahead with next file if I am not done with previous files. Please help.
GAURAV

Sent from my Redmi Note 5 using GMAT Club Forum mobile app
Hi Rajat sir,
Your team is acknowledging that problem still persist. After exchange of 15-16 mails in last one month , I am doubting my decision to take E-gmat subscription, even now your team is insisting that I should access E-gmat content through laptop. As per them ,on weekends I shall stay at home & study on laptop.

23k students doesn't share my problem, I am unsure how others are not having problem ,when your support staff is accepting that problem is not resolved.





Sent from my Redmi Note 5 using GMAT Club Forum mobile app
Hi Rajat sir or e-gmat team,
Can I expect any reply..? Last week I was told problem will be fixed after weekend. Today also I am not able to access the content on my mobile, on weekend I could continue my study on laptop.
Can I get any firm/ honest response about resolution of above written problem.
If glitch is not solvable then can I expect my money back so that I could go with some other prep company..


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Re: Problem of accessing E-gmat from Android devices &nbs [#permalink] 01 Oct 2018, 04:55
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