Dear Elgin,
Until your note, I thought it was clear that you should email us for the codes to the tests. It is written: "(If you do not have your code for the tests, email us.)"
However, because of your comment, we will soon change the instructions to be clearer. The reason we want students to contact us when they are ready for each test is so that we can forward any new tips we have for taking the test.
We do not work on Saturdays, so we did not answer the phone. However, if you call during the week, we are at the phones from early in the morning until 10am EST. We are available on the internet the rest of the time.
We will reimburse you the false log-on, but I suggest that you check to see if your internet connection is stable.
You can reach me at
[email protected].
Enjoy the course.
Leanna