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27 Jul 2026, 12:05
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I was supposed to take an online exam on 26th July, but it was eventually cancelled due to an unexpected technical issue, in which I couldn't turn on my camera.
GMAT's customer service has acknowledged that it was not my fault, and a resit voucher has been given to me for a free test centre appointment.
However, the big problem is that I can't book another appointment for a date within the 16 days of my previously cancelled exam. I've called Pearson VUE, as I was told the in-person exam is organised by them, but not GMAT itself. Pearson VUE told me that the 16-day restriction applies under any circumstances, so they are not able to do anything, asking me to contact GMAT customer service, as they were the ones who gave out the voucher.
Has anyone ever experienced it before?
Thanks for any advice!
GMAT's customer service has acknowledged that it was not my fault, and a resit voucher has been given to me for a free test centre appointment.
However, the big problem is that I can't book another appointment for a date within the 16 days of my previously cancelled exam. I've called Pearson VUE, as I was told the in-person exam is organised by them, but not GMAT itself. Pearson VUE told me that the 16-day restriction applies under any circumstances, so they are not able to do anything, asking me to contact GMAT customer service, as they were the ones who gave out the voucher.
Has anyone ever experienced it before?
Thanks for any advice!
27 Jul 2026, 12:13
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wanaznmxd
I'm sorry that you had such a bumpy testing experience! That's no fun.
Pearson VUE is correct: you'll want to contact GMAC customer service for this one. It's rare that they'll waive the 16-day waiting period, just because it exists for test security reasons: GMAC periodically refreshes the question bank, and you're much more likely to see repeat questions if you test twice within that 16-day window.
If you actually saw questions during your cancelled exam, then it's extremely unlikely that GMAC would waive the 16-day waiting period. If the exam was cancelled before the fun actually started, explain that clearly to customer service, and see if they can help. I'm not sure that they can, but it's worth a shot.
I hope that helps a bit, and please let us know how things go for you!
27 Jul 2026, 12:18
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That makes perfect sense.
Thank you for your explanation. I didn't actually see any questions, as my camera couldn't be turned on by the LockDown Browser, so I even failed to check in.
The exam was cancelled by the proctor right at the scene during the check-in.
I will try to contact Customer Service once again.
Thank you for your explanation. I didn't actually see any questions, as my camera couldn't be turned on by the LockDown Browser, so I even failed to check in.
The exam was cancelled by the proctor right at the scene during the check-in.
I will try to contact Customer Service once again.
GMATNinja
