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Scheduled my exam but no confirmation mail

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Scheduled my exam but no confirmation mail  [#permalink]

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New post 29 Jul 2017, 10:04
Hey guys,

I booked my exam appointment for 10th August but did not receive a confirmation mail from GMAC/Pearson. Moreover, the amount 250$ has been debited from my credit card. However, when I open my account on mba.com, it says no future exams scheduled. Has anyone faced a similar issue?

I need to wait till Monday to contact them and I am afraid I will not get my preferred slot now :/

Should I book another slot? Help me out peeps. Thanks. :cry:
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Scheduled my exam but no confirmation mail  [#permalink]

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New post 29 Jul 2017, 10:08
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abhijay wrote:
Hey guys,

I booked my exam appointment for 10th August but did not receive a confirmation mail from GMAC/Pearson. Moreover, the amount 250$ has been debited from my credit card. However, when I open my account on mba.com, it says no future exams scheduled. Has anyone faced a similar issue?

I need to wait till Monday to contact them and I am afraid I will not get my preferred slot now :/

Should I book another slot? Help me out peeps. Thanks. :cry:


Hi abhijay ,

I would prefer you to wait for another 24 hours. If you don't receive any update, go ahead and ring them up.

Ideally, this should not have happened, but I have seen people facings such issues. Don't worry, you will soon receive an update from them.

Don't book another slot as they might not refund you the amount. Just talk to them before taking any action.

All the best for your exam. :)
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Scheduled my exam but no confirmation mail  [#permalink]

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New post 29 Jul 2017, 10:15
abhimahna wrote:
abhijay wrote:
Hey guys,

I booked my exam appointment for 10th August but did not receive a confirmation mail from GMAC/Pearson. Moreover, the amount 250$ has been debited from my credit card. However, when I open my account on mba.com, it says no future exams scheduled. Has anyone faced a similar issue?

I need to wait till Monday to contact them and I am afraid I will not get my preferred slot now :/

Should I book another slot? Help me out peeps. Thanks. :cry:


Hi abhijay ,

I would prefer you to wait for another 24 hours. If you don't receive any update, go ahead and ring them up.

Ideally, this should not have happened, but I have seen people facings such issues. Don't worry, you will soon receive an update from them.

Don't book another slot as they might not refund you the amount. Just talk to them before taking any action.

All the best for your exam. :)


Thanks for your quick revert, abhimahna :)
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 21 Apr 2019, 01:13
Hi guys,

I registered for June GMAT exam but didn't get confirmation and my 250$ are cut as well.

Please help?

Posted from my mobile device
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 21 Apr 2019, 10:45
anushakataria67 wrote:
Hi guys,

I registered for June GMAT exam but didn't get confirmation and my 250$ are cut as well.

Please help?
I think you should wait a bit, maybe a day or two. You can reach out to Pearson tomorrow if you want though.
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 23 Apr 2019, 19:21
Hi anushakataria67,

Did you get things sorted out with your confirmation?
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 30 Apr 2019, 10:33
Sorry to hear about your problems with scheduling your exam. Please reach out to us at customercare@mba.com so we can work to resolve your issue.
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 08:35
I have the same problem with scheduling my exam. My bank said that they already transfered my money, but still no confirmation from Pearson. Should I re-book my exam? please help me.
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 18:55
minimin wrote:
I have the same problem with scheduling my exam. My bank said that they already transfered my money, but still no confirmation from Pearson. Should I re-book my exam? please help me.
I would just call them up if I were you. The Pearson customer service team should be able to help you out.
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 19:16
AjiteshArun I called them, but they said they can't hear me clearly due to bad connection. I've already mailed to Customer Service, but after 2 days I still don't get any update about my case
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 20:04
minimin wrote:
AjiteshArun I called them, but they said they can't hear me clearly due to bad connection. I've already mailed to Customer Service, but after 2 days I still don't get any update about my case
Is this a persistent issue, and have you tried from a different connection? Just checking. There is a live chat option as well, if I remember correctly. It might be available only during business hours though.

When do you want to take the GMAT?
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 20:20
I plan to take my GMAT exam on June 14th. The live chat that you mentioned is on webiste mba dot com?
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 22:13
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minimin wrote:
I plan to take my GMAT exam on June 14th. The live chat that you mentioned is on webiste mba dot com?
It used to be on mba.com, but I when I looked just now, I couldn't see any chat option. Your best bet remains a phone call.

You must have checked your mba.com account page and your spam folder, but it won't hurt to take another look.
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 15 May 2019, 23:02
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Thanks for your advice AjiteshArun. I'll try to call them again
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Re: Scheduled my exam but no confirmation mail  [#permalink]

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New post 17 May 2019, 00:51
Update my case. I called Customer Service (PearsonVUE) Asia-Pacific Region, and I was advised to send them an email and to wait abt 72 hours more.
OfficialGMAT I sent an email to your team 3 days ago, please help me with this issue.
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Re: Scheduled my exam but no confirmation mail   [#permalink] 17 May 2019, 00:51
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