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06 Feb 2025, 06:49
Kudos
Bookmarks
Hey folks,
I'd started using TTP with a 1 week trial recently and made quite a bit of progress, though when I renewed my subscription my study was completely reset along with bookmarks, notes, mistakes. Everything.
I've tried reaching out to TTP but haven't received a reply yet, is there any way I could get my previous study plan restored?
Thanks!
I'd started using TTP with a 1 week trial recently and made quite a bit of progress, though when I renewed my subscription my study was completely reset along with bookmarks, notes, mistakes. Everything.
I've tried reaching out to TTP but haven't received a reply yet, is there any way I could get my previous study plan restored?
Thanks!
06 Feb 2025, 07:06
Kudos
Bookmarks
Contact customer care...
06 Feb 2025, 09:21
Kudos
Bookmarks
Hey there,
That sounds frustrating, especially after making solid progress during your trial. While TTP is usually responsive, it may take some time for their support team to get back to you. In the meantime, here are a few steps you can try:
1. Check your account settings – Ensure you're logged into the same account you used during the trial. Sometimes, switching emails or credentials can create a new profile instead of restoring your previous progress.
2. Follow up with TTP support – If you haven’t received a reply yet, send a follow-up email or use their chat support on the website. They may be able to manually restore your study history.
Hopefully, TTP resolves this for you soon. Let us know how it goes.
Best of luck!
That sounds frustrating, especially after making solid progress during your trial. While TTP is usually responsive, it may take some time for their support team to get back to you. In the meantime, here are a few steps you can try:
1. Check your account settings – Ensure you're logged into the same account you used during the trial. Sometimes, switching emails or credentials can create a new profile instead of restoring your previous progress.
2. Follow up with TTP support – If you haven’t received a reply yet, send a follow-up email or use their chat support on the website. They may be able to manually restore your study history.
Hopefully, TTP resolves this for you soon. Let us know how it goes.
Best of luck!
