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14 Jul 2020, 03:34
Kudos
Bookmarks
Reached the test centre this morning to find that the camera systems are not working. As a result, I could not take the GMAT.
The centre manager raised an issue and gave me the case ID, and assured me that I would get a re-take for free. But he asked me to wait 48 hours before I take it up with the customer complaints. Even the live chat support says they will take 3-5 business days to verify the incident. So, I want to ask the members of the community who had a similar experience that how long did you have to wait to take the test?
Mind you that:
- the test did not begin
- they did not take my pre-test proof of attendance (palm scan, photograph, etc)
- appoints are available in an alternate centre for all days this week
The centre manager raised an issue and gave me the case ID, and assured me that I would get a re-take for free. But he asked me to wait 48 hours before I take it up with the customer complaints. Even the live chat support says they will take 3-5 business days to verify the incident. So, I want to ask the members of the community who had a similar experience that how long did you have to wait to take the test?
Mind you that:
- the test did not begin
- they did not take my pre-test proof of attendance (palm scan, photograph, etc)
- appoints are available in an alternate centre for all days this week
22 Jul 2020, 22:33
Kudos
Bookmarks
Hi agashikimazashi,
Have you heard back yet (and were you able to reschedule your Official GMAT?)? With these types of situations, there can sometimes be delays - since each 'claim' needs to be properly investigated before a decision is made. Sometimes, it takes weeks before the situation is resolved - and while it's likely that you would receive a free retest (given the circumstances), it's not clear how soon that would be.
GMAT assassins aren't born, they're made,
Rich
Have you heard back yet (and were you able to reschedule your Official GMAT?)? With these types of situations, there can sometimes be delays - since each 'claim' needs to be properly investigated before a decision is made. Sometimes, it takes weeks before the situation is resolved - and while it's likely that you would receive a free retest (given the circumstances), it's not clear how soon that would be.
GMAT assassins aren't born, they're made,
Rich
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